-
Partner Success Manager
4 weeks ago
Hunters Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
-
Customer Success Manager
2 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
2 days ago
Colossus, LLC Boston, United StatesCaliber is looking for a Customer Success Manager to join our team As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer's ...
-
Customer Success Manager
26 minutes ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If Yes, then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ...
-
Customer Success Manager
2 days ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If "Yes," then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to he ...
-
Customer Success Manager
1 day ago
PSG Global Solutions Boston, United StatesCustomer Success Manager (Eastern Time Zone Territory- Remote Eligible) Smartsheet is looking for a Customer Success Manager to manage a set of commercial accounts to help promote a high level of customer satisfaction, successful product use, and cus Customer, Manager, Remote, Te ...
-
Customer Success Manager
2 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 day ago
adjoe GmbH Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
-
Customer Success Manager
28 minutes ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
-
Customer Success Manager
2 days ago
Paperless Parts Boston, United StatesPaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitabilit ...
-
Customer Success Manager
1 week ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
28 minutes ago
Zscaler Boston, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data lo ...
-
Partner Success Manager
5 days ago
Stride Funding Inc. Boston, United StatesStride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative ...
-
Customer Success Manager
10 hours ago
IBM Boston, United StatesIntroductionA Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities - ...
-
Customer Success Manager
2 days ago
Seekup Strategies Boston, United StatesJob Description · Job Description · Our client is a Scientific Data and AICloud company that combines the world's only open, purpose-built, andcollaborative scientific data and AI cloud with deep scientific expertiseacross the value chain to accelerate and improve scientific ou ...
-
Customer Success Manager
1 day ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
-
Customer Success Manager
2 days ago
1upHealth, Inc. Boston, United StatesAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from wo ...
-
Partner Success Manager
1 week ago
Hunters Services Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
-
Customer Success Manager
4 days ago
TransPerfect Boston, United StatesTransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Job Description · 1.0 OVER ...
-
Customer Success Manager
2 days ago
Threat Stack, Inc Boston, United StatesThreat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them. · Primary Responsibilities: · Ensure our customers are happy and are getting value out ...
Customer Success Manager - Boston, United States - CloudZero
Description
Cloud cost management is one of the biggest challenges organizations face today.As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency.
That's why we built CloudZero:
a SaaS platform at the intersection of next-generation cloud cost management and FinOps.
CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers' business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.
Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization.At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engineers who drive those determinations.
To solve this, we've built a dynamic, single-page application that answers the complex, data-heavy questions every cloud-based organization needs to ask if they want to grow their company profitably.
To date, we've raised over $52 million from leading venture capital firms across the country. We're solving problems of massive scale, business importance, and complexity in a space that needs it more than ever. We're growing rapidly and would love for you to be a part of itAbout The Role
CloudZero is looking for Customer Success Manager ( that will join our team in August ) to support the growth of the Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers.
A key focal point for the role will be driving a culture of delivering positive business outcomes and an incredible experience for our customers.
This role will report into the Director of Customer Success.
Performance for the role will be measured by delivering high net revenue retention, low customer logo churn, high software adoption and high customer satisfaction/net promoter scores for our SaaS platform.
You are an accomplished Customer Success sales professional with experience in driving software adoption, value realization, and expansion in a B2B SaaS startup software environment.
You enjoy working hands-on with customers, speaking to Executive suites, negotiating contracts, but also have a passion for building and scaling teams.
You hold yourself accountable for delivering business results for the company and their customers and don't shy away from quotas and goals resulting in exceptional Gross and Net numbers.
You Will
Your journey starts with our customers from the sales handoff and through post-sales onboarding and continues through renewal and expansion.
You will drive outcomes through responsibilities tied to:
Client Relationship Management
Communicate the value proposition for the CloudZero platform and understand how it can be applied to address specific customer business outcomes
Ensure customers are getting value from the adoption of the CloudZero platform through kickoff to expansion
Maintain and create customers Joint Success Plans with TAMs
Maintain and create playbooks, run books, and sales plays
Drive Executive Business Reviews and be comfortable talking to CSuite Executives
Drive value realization events by partnering with the TAMs (Technical Account Managers / FinOps Account Managers) to ultimately drive product expansion.
Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with Engineering and Product Management.
Partner closely with the Sales and Solution Engineers to support new sales, and to make sure customers being signed are set up for successGross Retention
Meet with customers to drive their adoption and value realization, and to identify areas of improvement for our platform, organization, and process.
Own all renewals, negotiations, and be able to forecast accurately on a recurring basis to achieve targets
Net Retention
Own all revenue expansion within assigned accounts and keep an accurate forecast
Implement initiatives to reduce churn and increase the lifetime value of each customer
Work closely with FAMs to understand expansion potential and tie back to customers JSP
Generate reports and insights to share with internal stakeholders, highlighting successes and areas for improvement
Requirements
5+ years' experience both as an individual contributor and a leader in customer-facing organizations in a software company (ideally SaaS).
Self learner and self starter, thriving in a fast and ever changing environment
Comfort in building and maintaining joint success plans, play books, and risk reports
Comfort level working in a metric-driven environment, including reporting on and improving business performance against a set of monthly KPIs and metrics.
Experience closing and negotiating business in an upsell motionStrong client relationship skills and ability to interact at all levels of the organization.
Excellent verbal and written communication and presentation skills for both technical and business concepts.
Bachelor's Degree required.
Equal Opportunity Employer
CloudZero is an equal opportunity employer and values diversity.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status.
All job offers are contingent upon the candidate passing background and reference checks.#J-18808-Ljbffr
