- Customer Value Delivery: Collaborate with customers to understand their goals, challenges, and needs, and work cross-functionally to deliver solutions that meet those needs
- Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and positive experience during their initial setup and configuration
- Customer Training: Develop and deliver training materials, webinars, and workshops to empower customers to maximize the value of our software
- Technical Support: Provide expert-level technical support to our customers by troubleshooting and resolving complex technical issues related to our software products
- Customer Advocacy: Advocate for customers within Aperio, ensuring their needs are understood and addressed by the product development and engineering teams
- Proactive Monitoring: Continuously monitor customer accounts, proactively identifying and addressing potential issues and opportunities for improvement
- Feedback Gathering: Collect and relay customer feedback and insights to the product development team to influence product enhancements and improvements
- Account Management: Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to guide them in achieving their objectives
- Documentation: Support the creation and maintenance of documentation, knowledge base articles, and best practices to assist customers in self-service and issue resolution
- Expansions and Renewals: Work closely with the sales team to ensure customer renewals and identify upsell and cross-sell opportunities
- Bachelor's degree in engineering (chemical, mechanical, petroleum) or related field; an advanced degree is a plus
- Proven experience in a customer success or technical support role
- Strong technical aptitude and the ability to understand and explain complex technical concepts
- Excellent problem-solving and communication skills
- Customer-centric mindset with a passion for ensuring customer satisfaction
- Ability to work independently and collaboratively in a fast-paced startup environment
- Experience with analytics tools such as MatLab, Python, Seeq, DataBricks, etc.
- Experience with products such as Aveva/OSIsoft PI, Aspen IP21, Emerson DeltaV, Influx, etc.
- Experience in the industries served by Aperio which include; chemical, oil and gas, pulp and paper, biotech, pharmaceutical, utilities and power, and in-general, process and batch manufacturers
- Based in the US
-
Partner Success Manager
2 days ago
Hunters Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
-
Student Success Manager
44 minutes ago
Flare Education Boston, United StatesStudent Success Manager - Student Teacher, Boston · at Flare Education, Inc. ) · The Student Success Manager (Teacher) is responsible for co-leading instruction for 3 student cohorts during the Flare Education high school workforce development program. This role will work closely ...
-
Customer Success Manager
3 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
Colossus, LLC Boston, United StatesCaliber is looking for a Customer Success Manager to join our team As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer's ...
-
Customer Success Manager
6 days ago
PSG Global Solutions Boston, United StatesCustomer Success Manager (Eastern Time Zone Territory- Remote Eligible) Smartsheet is looking for a Customer Success Manager to manage a set of commercial accounts to help promote a high level of customer satisfaction, successful product use, and cus Customer, Manager, Remote, Te ...
-
Customer Success Manager
5 days ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If Yes, then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ...
-
Customer Success Manager
1 week ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If "Yes," then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to he ...
-
Customer Success Manager
13 hours ago
Trellint Boston, United StatesJob Summary: · About Us · Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. · Our ...
-
Customer Success Manager
3 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
6 days ago
adjoe GmbH Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
-
Customer Success Manager
5 days ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
-
Customer Success Manager
1 week ago
Paperless Parts Boston, United StatesPaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitabilit ...
-
Partner Success Manager
1 week ago
Stride Funding Inc. Boston, United StatesStride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative ...
-
Customer Success Manager
2 weeks ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
5 days ago
Zscaler Boston, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data lo ...
-
Customer Success Manager
2 days ago
Alpaca Boston, United StatesYour Role: · As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to ...
-
Customer Success Manager
1 week ago
Money Fit by DRS Boston, United StatesAltoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual's neurological health, allowing for more accurate patient selection a ...
-
Customer Success Manager
6 days ago
IBM Boston, United StatesIntroductionA Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities - ...
-
Customer Success Manager
13 hours ago
applike group Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners business ...
-
Customer Success Manager
2 days ago
applike group Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
Customer Success Manager - Boston, United States - Aperio Technologies
![Aperio Technologies](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
6 days ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
As APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products.
As a Customer Success Manager, you will be the bridge between our customers and our product development and R&D teams.
You will be responsible for understanding our customers' needs, resolving technical issues, and ensuring their success with our software solutions.
You will collaborate closely with cross-functional teams to drive customer satisfaction, retention, and growth.Scopes and Responsibilities
APERIO is the leader in industrial data integrity solutions. We help customers drive profitability and sustainability goals while mitigating risk in their industrial operations.
Powered by AI machine learning, APERIO automatically validates operational data at scale to improve data accuracy, security, and value, allowing for better, smarter business decisions based on real-time, trusted, superior data.
Built for the cloud, but works on premise, our technology is seamlessly scalable, fully automated, and completely agnostic to installed hardware, software, and data.
APERIO serves customers in oil & gas, chemicals, power & utilities, mining, and process manufacturing.Email us at [email protected] to apply.
If you think you would be a good fit in our team - we want to hear from you. Please send us your details and CV below.