-
Partner Success Manager
2 days ago
Hunters Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
-
Student Success Manager
50 minutes ago
Flare Education Boston, United StatesStudent Success Manager - Student Teacher, Boston · at Flare Education, Inc. ) · The Student Success Manager (Teacher) is responsible for co-leading instruction for 3 student cohorts during the Flare Education high school workforce development program. This role will work closely ...
-
Customer Success Manager
6 days ago
PSG Global Solutions Boston, United StatesCustomer Success Manager (Eastern Time Zone Territory- Remote Eligible) Smartsheet is looking for a Customer Success Manager to manage a set of commercial accounts to help promote a high level of customer satisfaction, successful product use, and cus Customer, Manager, Remote, Te ...
-
Customer Success Manager
3 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
3 weeks ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
Colossus, LLC Boston, United StatesCaliber is looking for a Customer Success Manager to join our team As the Customer Success Manager (CSM) you will responsible for driving the ongoing success, adoption and benefit realization of the Caliber solutions across your assigned accounts. As the expert on each customer's ...
-
Customer Success Manager
5 days ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If Yes, then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to help ...
-
Customer Success Manager
1 week ago
Wabbisoft Boston, United StatesBoston, MA or Remote // Full-time Position · Are you interested in helping companies transform the way they think about security as part of their software development pipeline? If "Yes," then keep reading. Wabbi is growing rapidly and looking for a Customer Success Manager to he ...
-
Customer Success Manager
13 hours ago
Trellint Boston, United StatesJob Summary: · About Us · Trellint, a Modaxo company, simplifies curbside management. We offer comprehensive solutions to make parking accessible, equitable, and congestion-free. Like a trellis supporting growing plants, we empower smarter parking for a thriving future. · Our ...
-
Customer Success Manager
6 days ago
adjoe GmbH Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
-
Customer Success Manager
5 days ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
-
Partner Success Manager
1 week ago
Stride Funding Inc. Boston, United StatesStride Funding is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative ...
-
Customer Success Manager
2 weeks ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
5 days ago
Zscaler Boston, United StatesAbout Zscaler · Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data lo ...
-
Customer Success Manager
1 week ago
Money Fit by DRS Boston, United StatesAltoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual's neurological health, allowing for more accurate patient selection a ...
-
Customer Success Manager
6 days ago
IBM Boston, United StatesIntroductionA Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities - ...
-
Customer Success Manager
6 days ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
-
Customer Success Manager
13 hours ago
applike group Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners business ...
-
Customer Success Manager
2 days ago
applike group Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
-
Partner Success Manager
2 weeks ago
Hunters Services Boston, United StatesHunters SOC Platform is a Human-Driven, AI-Powered SIEM alternative that revolutionizes the way SOCs operate. Hunters automates the entire TDIR process, replacing repetitive human work with machine-powered detection, enrichment, correlation, prioritization, triage, and investigat ...
Customer Success Manager - Boston, United States - Paperless Parts
Description
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age.
When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps.
From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world's coolest and most impactful products.
It is our mission to enable manufacturers with the technology they need to drive innovation forward.We are a team of motivated and hardworking creators and doers. If you're looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
Your purpose:
Customer Success is at the center of everything we do.
As we add more features and capabilities to our platform, we are building a team that will focus on customer adoption, feature utilization, and enablement to maximize value realization for our customers.
We are looking for a Customer Success Manager to join our team that will establish trusted relationships with our customers and internal teams that result in high satisfaction and renewal rates.
Our Customer Success Managers work collaboratively with other internal teams to support customer needs throughout the lifecycle. The team will also partner with Product and Engineering teams to capture customer feedback and influence platform enhancements. This role owns post-implementation success and supports the customer evolution with The Paperless Parts platform.Customer Success Managers will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing.
Who you are:
You're an experienced Customer Success Manager with a proven track record of delivering positive outcomes for your customers. You practice extreme ownership and work collaboratively across the organization to mitigate risks and identify creative solutions to problems.
You take a consultative approach with customers through leveraging product utilization data and you know how to effectively prioritize customer requests/ requirements.
You are also someone who cares deeply about helping customers achieve their business goals by understanding industry trends.This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card status.
Responsibilities:
Develop and maintain a proactive engagement strategy for your customer base
Own the risk mitigation, contract conversion, renewal and upsell strategy for each customer
Understand org chart of your customers, and maintain engagement with appropriate stakeholders and decision makers
Maintain and understanding of the health of your book of business, proactively identifying risk when it arises
Drive feature utilization and adoption across the Paperless Parts Platform to ensure the customer is receiving the full value of our product
Collaborate with Product teams to develop internal processes to learn, test, gather feedback on new product features, and develop ongoing customer education process
Reassess customer needs throughout the lifecycle and engage appropriate stakeholders to implement solutions for ongoing success
Use technology stack to understand customer enablement gaps and deliver training to mitigate risk
Train new platform users in your customer base.
Leverage data to identify critical customer challenges or blockers that could put customer renewal at risk and look to improve the current metrics that are tracked
Assist in triaging customer issues and engage appropriate internal stakeholders to drive resolution
Ensure high customer satisfaction and reference ability
Update and maintain the CRM database with the most relevant account and relationship details
Travel to customers as needed, COVID-19 vaccination recommended
Requirements:
3-7 years experience in Customer Success, Sales or Account Management role with a technical focus, SaaS technology experience preferred
High level of organization in your day to day operations- you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Excellent problem solver, ability to work cross-functionally to deliver results
Ability to work both independently and collaboratively, think creatively tackle challenges
Experience in the manufacturing space, or a high-level understanding of manufacturing processes
Paperless Parts Life
Culture:
At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.
Boston Office:
Our office is full of energy; people regularly collaborate to solve complex problems.
We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas.
Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
Encinitas Office:
Our California office is our newest office which seats our West Coast sales team.
The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely.
The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.Benefits:
We value you and your family.
With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend/free gym membership
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees.
We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers.
Paperless Parts is an Equal Opportunity & Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr
