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Customer Success Manager - Boston, United States - Best Buy
Description
As the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account.
What Youll Do
Buildi and maintain trusted professional relationships with Current Health's enterprise clients, including the buyer and renewal decision-maker on each account.
Document client goals (definitively answering the why Current Health? question), work to achieve those goals, overcome obstacles, and measure actual vs.
projected performance while identifying upsell opportunities.Own account strategy, planning and execution. Develop Account Plans that proactively guide our clients journey and ensure mutual success for both our client and Current Health
Deliver on key metrics including product utilization and optimization, customer retention, customer advocacy, and customer satisfaction.
Keep clients updated and trained on new product initiatives, solutions, and best practices to help them attain their desired outcomes.
Build and maintain strong working relationships internally within the team, and wider company (e.g., Sales, Marketing, Product, etc.).Basic Qualifications
Strong understanding of the concerns of health systems and ability to find solutions that help develop client confidence and satisfaction
Data-driven and KPI oriented
Excellent communication, presentation, and interpersonal skills, with the ability to manage successful meetings through preparation, facilitation, and follow-up
Excels at problem-solving and problem anticipation/prevention
Significant experience managing stakeholder relationships within healthcare, medical devices, or health IT
Preferred Qualifications
Track record of building executive client relationships
Well-versed in strategic account management and customer success methodologies
Availability to travel up to 40% of the time
Whats In It For You
Were committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our Benefits Include
Competitive pay
Generous employee discount
Physical and mental well-being support
About Us
Best Buy Health aims to enrich lives through technology and meaningful connections.
We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant.
Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Learn more about our Affirmative Action Policy Statement HEREReasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions.
If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition atLearn more about:
Online Know Your Rights Posting, Pay Transparency Nondiscrimination Provision and Employee Rights Executive Order 13496 HERE
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