- Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
- Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
- Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
- Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
- Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
- Collaborate with other support staff in developing appropriate responses.
- Continually reviewing issue and enhancement request processes to identify enhanced workflows.
- Working on assigned tasks for Operational and client projects as assigned.
- Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
- Experience working with organizational functional and personnel.
- Experience working with fax machines, computer software and telephone technology.
- Experience working with help desk software.
- Business and analytical problem solving skills
-
Assistant Customer Support
3 days ago
Gainwell Technologies LLC Any city, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Associate Customer Support
2 weeks ago
Gainwell Technologies LLC Any city, United StatesSummary · Your role in our mission · Essential Job Functions · Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel. · Researches customer inquiries and responds to appropriate parties in a timely manner. · Records ...
-
Senior Assistant Customer Support
2 weeks ago
DXC Technology ANY CITY, United States Full timeJob Description: · DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companie ...
-
Senior Assistant Customer Support
2 weeks ago
DXC Technology ANY CITY, United States Full timeJob Description: · DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companie ...
-
Senior Assistant Customer Support
2 weeks ago
DXC Technology ANY CITY, United States Full timeJob Description: · Job DescriptionDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's l ...
-
Consultant for Funding Management
1 week ago
Cascade Innovations Harper, United StatesPlanning, Consulting, Service: With these services, Rhein-Main-Verkehrsverbund Servicegesellschaft mbH / rms GmbH supports its customers as a powerful consulting company in shaping the mobility of tomorrow. · The rms GmbH was founded in 1997 as a subsidiary of Rhein-Main-Verkehrs ...
-
Sales Manager
1 week ago
Spectrum Dynamics Harper, United StatesAre you passionate about online marketing and looking for a new career opportunity? Join our regional team in the Rhein Main Metropole as a · SALES MANAGER (m/f/d) FOCUS ON ONLINE MARKETING · Sellwerk supports companies throughout Germany on their digital journey. · As a regio ...
-
Temporary worker in green waste collection
2 weeks ago
SilverLinx Anthony, KS, United States FreelanceThe Weisgerber Environmental Services GmbH is a family-owned company with a long tradition. · Our range of services, according to our slogan "A round thing when it comes to disposal", includes both municipal waste disposal and container services, transportation and logistics, rec ...
-
Salesperson/Cashier (male/female/diverse)
1 week ago
BlueWave Ventures Anthony, United StatesLocation: 46282 Dorsten | Contract Type: Part-time, permanent | Job ID: 841326 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat each other with re ...
-
IT Business Consultant Branch Processes
1 week ago
Titan Ventures Harper, United StatesThe Schwarz IT department is responsible for managing the entire digital infrastructure and all software solutions for companies within the Schwarz Group. This includes selecting, providing, operating, and continuously developing IT infrastructures, platforms, and business applic ...
-
Training to become a commercial specialist
1 week ago
Infinity Ventures Harper, United StatesResponsibilities: * During your practical phases in a store near you, we will prepare you for customer-oriented sales and expert work. * You will actively work in daily operations and take on responsibility for organizational tasks in a store at an early stage. * The theoretical ...
-
Employee Telephone Switchboard
2 weeks ago
Cascade Enterprises Harper, KS, United States FreelanceAre you looking to be the first point of contact in the company? Answering calls and assisting customers? · Then join the KÖNIG team and support our client in the public sector in Essen as a · **Telephone Operator (m/f/d)**: · **Your tasks**: · - As a telephone operator (m/f/d), ...
-
EDI Solutions Architect
1 week ago
Gainwell Technologies LLC Any city, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Strategic Market Sales Executive
2 weeks ago
Gainwell Technologies LLC Any city, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Cloud Security Engineer
3 days ago
Gainwell Technologies LLC Any city, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Innovation Director
1 week ago
Gainwell Technologies LLC Any city, United StatesSummary · As an Innovation Director at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with ...
-
SQL Application Engineer Lead
1 week ago
Gainwell Technologies LLC Any city, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Clinical Pharmacist
3 weeks ago
Gainwell Technologies LLC Any city, United StatesGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
EDI Product Lead
4 weeks ago
Gainwell Technologies LLC Any city, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Senior SQL Application Engineer
2 weeks ago
Gainwell Technologies LLC Any city, United StatesSummary · As a Senior SQL Application Engineer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, tea ...
Sr. Application Customer Support(Remote USA) - Any city, United States - Gainwell Technologies LLC
Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As an Sr. Application Customer Support(Remote USA) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
What we're looking for
What you should expect in this role
Remote in all USA Locations
#LI-NA1
The pay range for this position is $56, $80,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
