Jobs

    Senior Assistant Customer Support - ANY CITY, United States - DXC Technology

    DXC Technology
    DXC Technology ANY CITY, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description:

    Job DescriptionDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at

    Essential Job Functions

    • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
    • Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
    • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
    • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
    • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
    • Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
    • Interfaces with team members, management, and customers in reference to customer service issues.
    • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
    • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

    Basic Qualifications

    • High school diploma or G.E.D.
    • Two or more years of customer service or other telephone experience
    • Experience working with organizational functions and personnel
    • Experience working with fax machines, computer software, and telephone technology
    • Experience working with and skilled in the use of help desk software

    Other Qualifications

    • Business and analytical problem solving skills
    • Communication skills
    • Ability to work independently
    • Ability to follow oral and written directions

    Work Environment

    • Remote
    Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $52,000.

    Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

    If you are an applicant from the United States, Guam, or Puerto Rico

    DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

    We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

    Postings link

    Disability Accommodations

    If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

    Please note: DXC will respond only to requests for accommodations due to a disability.

    Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

  • Gainwell Technologies LLC

    Assistant Customer Support

    3 days ago

    Gainwell Technologies LLC Any city, United States Full time

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...

  • Gainwell Technologies LLC

    Associate Customer Support

    2 weeks ago

    Gainwell Technologies LLC Any city, United States

    Summary · Your role in our mission · Essential Job Functions · Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel. · Researches customer inquiries and responds to appropriate parties in a timely manner. · Records ...

  • DXC Technology

    Senior Assistant Customer Support

    2 weeks ago

    DXC Technology ANY CITY, United States Full time

    Job Description: · DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companie ...

  • DXC Technology

    Senior Assistant Customer Support

    2 weeks ago

    DXC Technology ANY CITY, United States Full time

    Job Description: · DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companie ...

  • Gainwell Technologies LLC

    Sr. Application Customer Support(Remote USA)

    2 weeks ago

    Gainwell Technologies LLC Any city, United States

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...

  • Cascade Innovations

    Consultant for Funding Management

    6 days ago

    Cascade Innovations Harper, United States

    Planning, Consulting, Service: With these services, Rhein-Main-Verkehrsverbund Servicegesellschaft mbH / rms GmbH supports its customers as a powerful consulting company in shaping the mobility of tomorrow. · The rms GmbH was founded in 1997 as a subsidiary of Rhein-Main-Verkehrs ...

  • SilverLinx

    Temporary worker in green waste collection

    2 weeks ago

    SilverLinx Anthony, KS, United States Freelance

    The Weisgerber Environmental Services GmbH is a family-owned company with a long tradition. · Our range of services, according to our slogan "A round thing when it comes to disposal", includes both municipal waste disposal and container services, transportation and logistics, rec ...

  • Spectrum Dynamics

    Sales Manager

    6 days ago

    Spectrum Dynamics Harper, United States

    Are you passionate about online marketing and looking for a new career opportunity? Join our regional team in the Rhein Main Metropole as a · SALES MANAGER (m/f/d) FOCUS ON ONLINE MARKETING · Sellwerk supports companies throughout Germany on their digital journey. · As a regio ...

  • BlueWave Ventures

    Salesperson/Cashier (male/female/diverse)

    1 week ago

    BlueWave Ventures Anthony, United States

    Location: 46282 Dorsten | Contract Type: Part-time, permanent | Job ID: 841326 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat each other with re ...

  • Infinity Ventures

    Training to become a commercial specialist

    6 days ago

    Infinity Ventures Harper, United States

    Responsibilities: * During your practical phases in a store near you, we will prepare you for customer-oriented sales and expert work. * You will actively work in daily operations and take on responsibility for organizational tasks in a store at an early stage. * The theoretical ...

  • Titan Ventures

    IT Business Consultant Branch Processes

    1 week ago

    Titan Ventures Harper, United States

    The Schwarz IT department is responsible for managing the entire digital infrastructure and all software solutions for companies within the Schwarz Group. This includes selecting, providing, operating, and continuously developing IT infrastructures, platforms, and business applic ...

  • Cascade Enterprises

    Employee Telephone Switchboard

    2 weeks ago

    Cascade Enterprises Harper, KS, United States Freelance

    Are you looking to be the first point of contact in the company? Answering calls and assisting customers? · Then join the KÖNIG team and support our client in the public sector in Essen as a · **Telephone Operator (m/f/d)**: · **Your tasks**: · - As a telephone operator (m/f/d), ...

  • Coalesce

    Senior Software Engineer

    1 week ago

    Coalesce Anthony, United States

    Job Description · Job DescriptionThe engineering team maintains the Coalesce Front-end application, our back-end, the Coalesce CLI tool (coa), our shared modules and the testing codebase. Given the nature of our application, an interest or understanding of Computer Science fundam ...

  • Gainwell Technologies LLC

    EDI Solutions Architect

    1 week ago

    Gainwell Technologies LLC Any city, United States

    Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...

  • Gainwell Technologies LLC

    Strategic Market Sales Executive

    2 weeks ago

    Gainwell Technologies LLC Any city, United States

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...

  • Gainwell Technologies LLC

    Cloud Security Engineer

    3 days ago

    Gainwell Technologies LLC Any city, United States

    Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...

  • Gainwell Technologies LLC

    Innovation Director

    1 week ago

    Gainwell Technologies LLC Any city, United States

    Summary · As an ​Innovation Director at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with ...

  • Gainwell Technologies LLC

    SQL Application Engineer Lead

    1 week ago

    Gainwell Technologies LLC Any city, United States

    Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...

  • Gainwell Technologies LLC

    EDI Product Lead

    4 weeks ago

    Gainwell Technologies LLC Any city, United States

    Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...

  • Gainwell Technologies LLC

    Senior SQL Application Engineer

    2 weeks ago

    Gainwell Technologies LLC Any city, United States

    Summary · As a Senior SQL Application Engineer at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, tea ...