Jobs

    Associate Customer Support - Any city, United States - Gainwell Technologies LLC

    Gainwell Technologies LLC
    Gainwell Technologies LLC Any city, United States

    2 weeks ago

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    Description

    Summary


    Your role in our mission


    Essential Job Functions

    • Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
    • Researches customer inquiries and responds to appropriate parties in a timely manner.
    • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
    • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
    • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
    • Interfaces with team personnel, management, and customers in reference to customer service issues.
    • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
    • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
    • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

    Basic Qualifications

    • High school diploma or G.E.D.
    • Four or more years of customer service or other telephone experience
    • Experience working with organizational functions and personnel
    • Experience working with fax machines, computer software, and telephone technology
    • Experience working with and skilled in the use of help desk software

    Other Qualifications

    • Business and analytical problem solving skills
    • Communication skills
    • Ability to work independently
    • Ability to follow oral and written directions

    Work Environment

    • Office environment
    • May require shift work

    What we're looking for


    What you should expect in this role


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