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    Full Time Float Member Service Representative/Travelling Teller - Grand Rapids, United States - Members First Credit Union

    Members First Credit Union
    Members First Credit Union Grand Rapids, United States

    3 weeks ago

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    Full time
    Description

    ** Full Time Float Member Service Representative/Travelling Teller**

    **Job Category****:** MEMBER SERVICE **Requisition Number****:** FULLT001249 Showing 1 location **Job Details**

    **Description**

    ***Members First Credit Union***

    **JOB DESCRIPTION**

    **Float Member Service Representative**

    **(Non-Exempt)**

    **Reports to: Branch Operations Director**

    **Position Overview:** The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: ***To encourage a better tomorrow.*** To achieve this mission the position must deliver on our brand promise: ***We believe in you. Our promise is to be*** ***trustworthy, caring, and enthusiastic to help you succeed.*** You will do this by living out our core values in every service contact to both internal and external members.

    + ***Trustworthy***

    We deliver excellence through knowledge.

    We can be depended upon to do the right thing.

    We believe in exceeding expectations.

    + ***Caring***

    We are committed to encouragement and the power of positivity.

    We respect all people, without judgment.

    We give the best of ourselves when we join together.

    + ***Enthusiastic***

    We are hardworking, passionate people.

    We encourage maximizing happiness and fun.

    We thrive by finding new ways to help.

    .

    **Major functions**:

    Deliver on the Credit Unions Promises in every service situation

    Develop and Maintain an effective level of product knowledge

    Identify members financial needs and recommend appropriate Credit Union solutions

    Maintain, operate, and balance a cash drawer daily

    Travel is required to various branch locations to cover shortages in staffing

    **Member Service Representative:**

    Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions

    Remind delinquent members that their payments are due

    Maintain Sales and Service Performance Expectations

    Process members cash and check transactions, to include deposits, withdrawals, check cashing and loan payments.

    Handle inquiries on members accounts, statements, and histories.

    Process check orders as needed

    Sell Visa Gift and Travel Cards and cashiers checks/money orders.

    Collect any fees as required for services.

    Answer phones and handle inquires.

    Process mail as needed

    Assist other departments with clerical duties as required.

    **General Sales Expectations:**

    Successfully use effective Sales Champion skills and behaviors

    Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing.

    Assist with the onboarding process that continues to build relationship with new members.

    Make sure members are being fully served

    **Other:**

    Answer telephones and handle member inquiries

    Process mail as needed

    Attend education functions as required

    Other duties that may be assigned from time to time.

    **Performance Standards:**

    Strive to exceed credit union, department, and personal goals

    Team oriented

    Dependable

    Highly organized

    Produces accurate work results

    Readily keeps others adequately informed

    Presents a professional image

    Maintains a high level of knowledge about credit union philosophy, products and services

    **Education Requirements:**

    Minimum high school graduate or equivalent.

    **Experience:**

    Ability to operate a 10 key calculator and a typewriter

    Six months previous cash handling experience

    Experience operating a personal computer

    Experience with Microsoft Word and Excel

    Ability to communicate with members and other staff clearly and concisely

    Good working knowledge of all credit union products and service

    **Skills**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    Six months previous cash handling experience

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