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    Client Support Specialist - Los Angeles, United States - Verifi

    Verifi
    Verifi Los Angeles, United States

    1 week ago

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    Description

    **Client Support Specialist**

    **Client Support | Los Angeles, CA | Full Time**

    Job Description **Verifi, Inc. a Visa Company, is currently hiring for collaborative team-oriented Client Support Specialists**

    We are looking for strong Client Support Specialists with the ability to develop creative solutions for our valued client base. Client Support Specialist are responsible for researching and responding to basic and complex inquiries from internal and external clients regarding payment processing, Verifi systems and services received via phone or email.

    At Verifi, you will be part of a dynamic environment that supports interdepartmental collaboration, fuels creativity, and provides you with an opportunity to take ownership and play an intricate part in our companys success.

    You will work alongside the brightest and most remarkable individuals in the industry, and you will have an immediate impact on our aspirations for global domination and disruption of the payments space. And you will do all this, while challenging your career, giving back to the community, and creating new friendships.

    **You bring to the table your:**

    Minimum 1- 2 years experience in a B2B client or merchant services environment with preferred experience communicating technical issues between external clients and internal technology team

    Minimum 1 year experience in the financial services industry

    Minimum 1-2 years experience in a dynamic, fast paced environment with the proven ability to effectively prioritize and execute tasks including on call escalations outside standard business hours

    Dependable, flexibility to work weekends, evenings, and holidays and on-call as scheduled

    Proficiency in MS Office, specifically Excel

    Ability to work independently while monitoring multiple systems or collaboratively to help reduce resolution time or client impact

    Strong verbal and written communication skills

    High degree of independence and exceptional work ethic

    **Highly preferred considerations, include:**

    Experience in a CNP (card not present) payment processing environment, including understanding of Payment Gateways and overall life cycle of a CNP transaction

    Experience identifying opportunities for potential client upsells or contract extensions

    Experience analyzing large amounts of data to identify trending metrics, potential system or product enhancements, or overall product success

    Experience with Salesforce

    Experience reviewing HTML and API logs

    **We are located in Los Angeles and Las Vegas and offer:**

    Flex work environment (2-3 days on average WFH)

    Dynamic, stimulating, and open environment with opportunity for personal development

    Medical, Dental, Vision, Life Insurance

    401k w/ match, Paid Time Off, and Paid Holidays

    Paid parking and complimentary food

    Socially conscious and community-oriented company

    Energized employment filled with activities and events

    Competitive Base Salary plus bonus

    *** Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law**

    #DI

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