IT Help Desk Support Specialist - Los Angeles, United States - Holland & Knight LLP

Holland & Knight LLP
Holland & Knight LLP
Verified Company
Los Angeles, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.


Description:


The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.


Key Responsibilities Include:

  • Grant access, change, and reset passwords
  • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems
  • Identify, troubleshoot, resolve and escalate issues related to computer hardware, software, and related equipment installation and configuration
  • Log all calls and activities accurately in a ticket tracking system
  • May perform 2nd level support, which includes user onboarding & offboarding, and the activation, deactivation, and editing of Active Directory accounts
  • Process requests for remote and mailbox access by following defined firm protocols, which includes securing and appropriately documenting approvals for said access
  • Special projects and additional duties as assigned.

Qualifications:

  • 35 years' experience performing level one help desk support working as part of a corporate help desk/IT team
  • Basic Technical Certification (A+, networking, MCP, etc.)
  • Strong customer service, cando attitude, with good followthrough skills
  • Keen interest and ability to learn new software and hardware, advanced knowledge of computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC) are preferred
  • Possess proven analytical and problem solving skills
  • Work well with others in a team environment requiring mínimal supervision
  • Excellent written and verbal communication skills

Minimum Education:

  • Bachelor's degree
  • In accordance with the California Pay Transparency Law, the pay range for this position is $ $42.60/hourly. An individual's actual compensation will depend on the individual's qualifications and experience._

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer:

generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.


  • Benefits may vary by position and office._
  • Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal _Opportunity Employer_, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class._
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