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    Call Center Agent - Houston, United States - Avenue360 Health and Wellness

    Avenue360 Health and Wellness
    Avenue360 Health and Wellness Houston, United States

    2 weeks ago

    Default job background
    Description

    Our Compensation Package Includes:

    • Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
    • Medical, Dental, and Vision
    • 401K match up to 4%
    • Company paid Life Insurance
    • Company paid Short Term and Long-Term Disability
    • Employee Assistance Program

    Overview:

    Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience.

    Duties and Responsibilities:

    · Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment.

    · Properly greet callers, collect and or provide information based on purpose of call and script requirements.

    · Conduct outreach calls, and general outbound calling.

    · Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience.

    · Willingness to come in and help people every day, and get up and do it again tomorrow.

    · Handle all aspects of patient appointment scheduling and referrals.

    · Ability to use proper language, grammar and style, in verbal and written communications.

    · Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA).

    · Ability to research information using available resources, reference FAQ's, and other information resources.

    · Quick and accurate keyboard typing and navigation with mouse.

    · Respond to customer emails and other non-phone inquiries/communications.

    · Complete any required data entry, call logging and or reporting.

    · Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites.

    Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

    · High school graduate or equivalent required.

    · Bilingual – English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.

    · Medical Assistant experience or clinical office support experience highly preferred.

    · Customer service oriented

    · Pleasant, professional, and articulate phone voice.

    · Ability to handle multiple incoming callers/patients, tasks and responsibilities.

    · Strong verbal and written grammar skills.

    · Accurate keyboard typing, data-entry and mouse navigation skills.

    · Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.

    · Basic knowledge such as math, alphabetical or numerical filing may also be required.

    · Patient scheduling experience.

    · Strong knowledge in Medical Terminology.

    · Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.

    Continuing Education and Training Requirements:

    Participates in training required by the funding source and/or required by licensing board.

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