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    Call Center Agent - Houston, United States - SlingShot Connections

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    Description

    Job Description

    Job Description

    Job Description

    • Handle incoming calls from customers, accurately record information, and update the database accordingly.
    • Conduct outbound calls to gather additional information such as email addresses and insurance details.
    • Engage with customers to discuss payment options and schedules in a clear and professional manner.
    • Perform skip tracing activities to research and locate customer information, including current addresses, phone numbers, and email addresses.
    • Skillfully de-escalate tense situations with customers through effective communication and problem-solving techniques, ensuring positive resolutions and maintaining customer satisfaction

    Requirements:

    • Strong customer service skills with the ability to provide exceptional service to customers.
    • Excellent communication skills, both verbal and written.
    • Access to a Windows-based computer for data entry and communication purposes.
    • Bilingual proficiency in Spanish is a plus, but not required.
    • Must have at least 6 months of collections experience

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