Jobs

    Technical Account Manager - Gates, United States - Socure Inc

    Socure Inc
    Socure Inc Gates, United States

    3 weeks ago

    Default job background
    Description


    Predictive analytics and machine learning power Socure's groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

    Socure is the world leader in digital identity verification and fraud prevention.

    Our recent awards include Forbes 2022 America's Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc.

    5000's fastest growing companies.

    Listen to why some of the world's top technology investors see the enormous, transformative potential in Socure's mission and products:


    Job Summary:


    The Technical Account Manager is responsible for ongoing technical relationships and is the face of Socure throughout the post-sales customer journey for all Socure customers.

    From onboarding and implementation to renewal, the Technical Account Manager is responsible for sustaining and growing assigned accounts by proactively monitoring customers' integrations for optimal usage and demonstrating the value of current and additional products and services.


    Job Duties:


    Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, and building relationships with key customer contacts.

    Provision customer accounts and configures connectivity.
    Help customers integrate their platforms with our SaaS services, then determine and deploy decision logic based on best practices.
    Interface with Product Management to ensure timely and accurate delivery.
    Work closely with Account Managers and Sales Representatives to help win opportunities.
    Communicate value to the customer and convey feedback to PMs for better product iterations.
    Customers are deriving maximum value. Train customers to use the solution effectively and monitor to ensure
    Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
    Conduct and execute internal process improvement plans.


    Job Qualifications:
    Bachelor's degree, relevant coursework, or commensurate work experience.
    4-6 years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar relevant experience.
    Excellent written and verbal communication skills.
    Excellent attention to detail.
    Ability to handle multiple priorities at once in a fast-paced, demanding environment.
    Experience with SaaS implementations, application development integrations, service and support processes.
    Experience working with APIs and API integration with various programming languages.
    Comfortable with 10-20% travel.


    Preferred Qualifications:

    Industry:
    Prior experience with financial services, sponsor banks, and financial regulations.

    Domain:
    Prior experience with identity fraud, KYC, consumer watchlists, and identity verification technologies.
    Experience with Data Science and statistical data analysis.


    Salary Disclosure:

    Base Salary range:
    $130,000 - $15,000

    This represents the expected salary range for this job requisition.

    Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors.

    Socure's compensation and rewards package for full time roles includes a market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus.

    This position is eligible for a generous sales incentive bonus.


    Socure is all about encouraging people to push the boundaries of what's possible through top-tier performance, innovation, ownership, and shared expertise.


    We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

    To learn more, check out Socure's

    Career Page:


    Socure is an equal opportunity employer and value diversity of all kinds at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    To learn more about how our work is changing the world, check out these articles and videos:

    Socure is Forbes' 2022

    Best Startup Employer:
    Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More:

    Socure's Impact on Financial Inclusion:

    Socure's Impact on Fraud Prevention:

    Archives & Press Releases:


    #J-18808-Ljbffr
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