-
Desktop Engineer
1 week ago
Amundsen Davis, LLC Chicago, United StatesPosition Summary · As a member of the Information Technology team, the Desktop Engineer will be responsible for the provisioning of equipment and software applications for Amundsen Davis attorneys and staff. This position supports the IT Infrastructure and Service Desk teams in p ...
-
Desktop Engineer
1 day ago
Ascend Technologies Chicago, United StatesJob Description · Job DescriptionDesktop Engineer - Onsite Support · PURPOSE: · Ascend Technologies is currently seeking a "Client On-Site Desktop Engineer" within our Managed Services practice in the Chicago office. This person will be responsible for managing users and issues o ...
-
Desktop Engineer
2 days ago
1872 Consulting Chicago, United StatesDesktop Engineer · Chicago, IL - 1-2 days onsite, 3-4 days work from home · Summary: · The Desktop Engineer is responsible for all components of the desktop. This includes, but is not limited to, building and supporting the workstation operating system and image, design, mainten ...
-
Desktop Engineer
3 days ago
1872 Consulting Chicago, United StatesDesktop Engineer · Chicago, IL - 1-2 days onsite, 3-4 days work from home · Summary: · The Desktop Engineer is responsible for all components of the desktop. This includes, but is not limited to, building and supporting the workstation operating system and image, design, main ...
-
Desktop Engineer
2 weeks ago
HUB International Chicago, United StatesABOUT US - At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailo Engineer, Desktop Support, In ...
-
Desktop Engineer
3 days ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under supervision, manages and supports desktop enterprise solutions for hardware, operating systems, patch management, anti-virus, software distribution, and mobile device management and contributes to the design and implementation of core end-user technolog ...
-
Desktop Security Engineer
6 days ago
HUB International Chicago, United StatesDesktop Security Engineer · An established and growing enterprise organization is seeking an experienced and dedicated Desktop Security Engineer to join our team and take charge of ensuring the security and integrity of our systems. The ideal candidate will have a strong backgrou ...
-
Desktop support Engineer
1 day ago
AppLab Systems Inc Chicago, United StatesHi, · Hope you are doing good... · I am · Baiju · represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. · Job Title: Desktop support ...
-
Senior Desktop Engineer
3 days ago
Metropolitan Water Reclamation District of Greater Chicago Chicago, United StatesGeneral Statement · Under direction, plans, manages and supports all desktop enterprise solutions for hardware, operating systems, patch management, antivirus, software distribution, and mobile device management and contributes to the design and implementation of core end-user t ...
-
Desktop Engineer II
6 days ago
Chicago Housing Authority Chicago, United StatesJob Description · The Desktop Engineer level II will provide end-user guidance and problem-determination support. Handle escalated issues that Desktop Engineer Level 1 cannot resolve. Research, document, and implement fixes for known issues and new problems. Act as the primary c ...
-
Desktop Engineer II
2 days ago
Chicago Housing Authority Chicago, United StatesJob Description · The Desktop Engineer level II will provide end-user guidance and problem-determination support. Handle escalated issues that Desktop Engineer Level 1 cannot resolve. Research, document, and implement fixes for known issues and new problems. Act as the primary c ...
-
EUC / Desktop Engineer
1 week ago
Diverse Lynx Chicago, United StatesResponsibilities · • Developing and implementing service standards and procedures for the EUC · • Good experience of working in customer focused end user support function coverage EUC and software/OS installations and support · • Good experience of incident resolution, request ...
-
Desktop Systems Engineer
3 weeks ago
DRW Chicago, United States Full timeDRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own c ...
-
Banking Desktop Engineer
3 days ago
Northern Trust Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most suc ...
-
Banking Desktop Engineer
1 week ago
Northern Trust Corporation Chicago, United States Full timeAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succ ...
-
Desktop Support Technician
3 days ago
TekWissenLLC Chicago, United States**Overview**: · **Summary** · - As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard softwa ...
-
IT Specialist
1 week ago
TekwissenGroup Chicago, United States**Summary** · - As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end ser ...
-
Desktop Support Engineer
4 days ago
Forhyre Downers Grove, United StatesJob Description · Job DescriptionWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. · If you're computer-savvy and enjoy supporting end users, we'd like to me ...
-
Trade Floor Desktop Support
1 week ago
BMO US Chicago, United States111 W Monroe - 115 S LaSalle Chicago Illinois,60603 · - Primary Responsibilities include: · - Imaging/Re-imaging of corporate and BYOD end user systems (Laptops / Desktop/ Thin Client devices) utilizing SCCM platform based on Service Now approved tickets · - Provide MFD's Support ...
-
Cartographer
1 week ago
Metra Chicago, United StatesMetra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service. · The Asset M ...
Desktop Engineer - Chicago, United States - Amundsen Davis, LLC
Description
Position Summary
As a member of the Information Technology team, the Desktop Engineer will be responsible for the provisioning of equipment and software applications for Amundsen Davis attorneys and staff. This position supports the IT Infrastructure and Service Desk teams in processing technical support inquiries from attorneys & staff. This position reports to the Senior Manager of Infrastructure and will work closely with the entirety of our IT team to help in the day-to-day support, use and implementation of technology.
Duties and Responsibilities
The following are the key responsibilities of the Desktop Engineer:
o Administer user account creation, changes, and de-provisioning in Active Directory as well as firm enterprise applications and platforms.
o Configure hardware for new hires and replacement devices.
o Active Directory management (account creation, groups, policies, etc.).
o Manage and check internal assets to ensure correct inventory records.
o Help with updating and creating documentation/reference materials/ training guides.
o Perform assigned tasks to complete moderate to complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized operating system components and patches to production desktops.
o Work in conjunction with service desk and infrastructure teams to keep user desktop environment and to align software/hardware needs with the firms long-term goals.
o Support employees in the best use of IT services and resolve trouble tickets with an eye towards creating repeatable solutions for recurring or common issues.
o Interface with software vendors to resolve desktop toolset issues of moderate to high complexity.
o Participate as an active member of project teams as assigned.
o Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
o Troubleshoot hardware and application configurations as it relates to endpoint performance and end user experience.
o Build automation into daily processes to improve the ease of doing business.
o Recommend and implement improvements to desktop architecture and design.
o Keep the knowledge base and runbook for the team updated with new resolutions and processes appropriately.
o Perform other duties as assigned.
Education and Experience
o BA/BS degree in Information Technology, Computer Science, or related field of study
o Minimum 5 years of experience in managing Windows desktop systems including, a minimum of 2 years experience deploying software in a corporate environment and 2 years experience with virtual desktop technologies (application, OS etc.)
o CompTIA A+ certification
o Microsoft Windows Enterprise administration, configuration and troubleshooting including but not limited to operating system, LAPS, BitLocker, and Windows Firewall
o Microsoft Endpoint Configuration Manager (MECM) administration, configuration, and troubleshooting experience
o Microsoft Azure administration, configuration, and troubleshooting experience specifically but not limited to Entra ID, Licensing, Enterprise Applications, and Single Sign-On (SSO)
o Microsoft 365 Enterprise Mobility and Security administration, configuration and troubleshooting specifically but not limited to Intune
o Experience administering and configuring Microsoft Office suite of products and related components (e.g., add-ons, activation process, upgrades, versioning, 32- and 64-bit versions and differences), and scripting languages (e.g., PowerShell, Window script / command language, Visual Basic)
o Experience with Citrix virtual desktop environments.
o Understanding of wired and wireless networking infrastructure and how the desktop environment is connected/affected.
o Experience working in a legal/professional services environment beneficial.
o Experience creating/managing Microsoft Active Directory GPOs is a plus.
Knowledge, Skills, and Abilities
The responsibilities listed below are representative, but not all inclusive of the knowledge, skill, and/or ability necessary to perform the essential duties of this position satisfactorily and successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
o Be innovative, constantly look for newer and better ways of doing things and sharing with team.
o Demonstrate an intense curiosity for how software works and interacts with other software in a Windows environment.
o A strong understanding of the service mentality
o Consistently displays initiative by proactively supplying solutions and driving long term goals toward completion.
o A commitment to customer-oriented solutions
o An elevated level of commitment, flexibility, self-management, as well as the ability to work in a team.
o Effective communication in person, in chat, over the phone, and in web-based meetings
o The desire and ability to learn new systems quickly and independently.
o Resourcefulness, leveraging all potential channels to find solutions to a variety of issues and questions.
o Follow through on tasks with minimal supervision; be able to self-direct and properly prioritize when given loosely defined tasks.
o Security focused, understands what constitutes as an unacceptable and acceptable practice.
o Aggressively jump into issues, learn, and improve processes from experience.
o Demonstrate excellent testing skills and routines. Resists temptation to sign off too quickly on testing, always looking at the details and the bigger picture of what a new software or configuration might affect.
o Demonstrate mature reasoning ability by talking through the steps needed to understand, analyze, and solve real-world problem scenarios.
o Occasional travel to offices for support or project-related tasks.
o Consistently displays initiative by proactively supplying solutions and driving long term goals toward completion.
o Always maintains a courteous and professional manner.
o Ability to lift and move up to 50 lbs.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
