Desktop Engineer II - Chicago, United States - Chicago Housing Authority

Description

Job Description

The Desktop Engineer level II will provide end-user guidance and problem-determination support. Handle escalated issues that Desktop Engineer Level 1 cannot resolve. Research, document, and implement fixes for known issues and new problems. Act as the primary contact for end users with higher-level computer and printer-related issues.


DUTIES AND RESPONSIBILITIES
Create, modify, activate, configure and deactivate user network, database accounts, and mobile services for CHA assets.
Changes, additions, or deletions of mobile voicemail accounts; assist with Video Conferencing.
Analyze various types of problems and inquiries of computer users; maintain an active role as a frontline helpdesk associate.
Set up, configure, deploy computers, scanners, printers, and software; provide in-house and off site-to-site hardware moves.
Track ITS Assets; input data into the asset tracking database; create PC OS images using imaging software.

Interface with internal/external users and vendors to resolve problems; document issues, assign severity levels, and perform resolution of all activity in tracking software.

Administer and maintain key product licensing software.
Provide strategic guidance to level 1 support in assessing and developing existing and proposed systems; researching complex software/hardware problems to ensure problems are resolved
Identify resource insufficiencies, evaluate them, and make proposals about leading-edge technological services.
Receive and schedule service orders and refer requests to appropriate work groups.
Liaison between users and ITS to communicate operational and production changes.
Document and maintain all known CHA technological solutions in the knowledge base.
Remotely conduct product problem-determination, outages, password changes, and all other computer-related issues; provide technical support offsite visits.
Able to lift a minimum of 30 pounds of hardware equipment; perform other related duties as assigned.


QUALIFICATIONS

The incumbent must have a four (4) year degree in computer science and a minimum of five years of experience in an IT support department providing telephonic end-user support with A+ certification.

Knowledge and experience supporting Microsoft Windows Environment, Microsoft Azure, Microsoft Office365, and networked PC connectivity is required. The ability to navigate Active Directory Domain Services and cloud-based unified endpoint management platforms. PC Configuration, network connectivity troubleshooting, and organizational planning and developing skills required. Experience in learning and supporting proprietary business applications and understanding of TCP/IP and networking concepts a must. Familiarity with enterprise hardware and software used within an organization and able to operate computer and peripheral equipment.

Must have a valid driver's license.

Salary Range:
$65,000 - $75,000


Grade:
S8


FLSA:
Exempt


Union:
None

About Us

The Chicago Housing Authority is a proud equal opportunity employer.

We recognize that a diverse and inclusive workplace is a healthy and productive workplace.

All applicants are considered for employment regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, veteran or disability status, or any other category protected by applicable law.

Employment with the Chicago Housing Authority (CHA) does not require City of Chicago ("City") residency. Non-resident's of the City are encouraged to apply for any CHA position(s).

The Chicago Housing Authority welcomes YOU

About the Team

CHA prides itself on recruiting proficient professionals who are passionate about public service. We are seeking self-driven, skilled collaborators who will join our commitment to execute CHA's strategic initiative: Make the Difference.

Our Careers page allows users to search for employment with the Chicago Housing Authority, review job descriptions, complete a candidate profile, and seamlessly apply for open positions.

Are you interested in joining our team? If so, we encourage you to explore our available career opportunities and partner with CHA and our city, in continuing to "Make the Difference"
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