EUC / Desktop Engineer - Chicago, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Chicago, United States

    4 weeks ago

    Default job background
    Description
    Responsibilities


    • Developing and implementing service standards and procedures for the EUC
    • Good experience of working in customer focused end user support function coverage EUC and software/OS installations and support
    • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
    • Good knowledge of Microsoft's product offerings including high level capabilities and competitor products
    • Supporting Windows 7 & 10 using System Centre Configuration Manager (SCCM)
    • Demonstrable experience of supporting Windows 10 and MS Office 365
    • Basic understanding of Active Directory and Group Policy
    • Experience with MS Intune/Autopilot is desirable
    • Experience on OS Imaging / Patch Management skill
    • Deskside Support , B/F and IMAC support
    • Asset refreshment / OEM
    • Apple MAC devices skills, JAMF, Airwatch and troubleshooting experience
    • Experience on Printer support, MDM, Intune and BYOD support
    • Maintaining customer relationships and improving response and delivery times
    • Updating service methods to improve overall efficiency
    • Resolving any service problems and customer complaints
    • Knowledge and understanding of all relevant industry standards.
    • Knowledge and understanding of best practices for service management.
    • Strong communication skills, including the ability to be influential and persuasive with stakeholders.

    Technical Experience :

    • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
    • 7 to 10 years of EUC SME Skill
    • Good analytical and presentation skills
    • ITIL V3 certified.

    Professional Attributes :

    • Fluent in English
    • Willingness to work flexible hours when needed
    • Excellent customer interface skills
    • Good interpersonal communication skills
    • Understanding of customer satisfaction principles and practices
    • Ability to work under pressure
    • Strong communications skills, both written and oral
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.