- Thoroughly and accurately understand issues and analyze problems in a systematic fashion.
- Analyze each specific request, determine the underlying problem, and recommend proper solution.
- Understand and execute standard escalation procedures with tier two (engineer) support.
- Collaborate with tier three (architect) support in troubleshooting network-related issues or provisioning of network hardware.
- Provide reports via email with summary of work performed onsite to the Onsite Team supervisor.
- Other responsibilities assigned by management
- Customer Service & Communication – Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives, and vendors.
- Troubleshooting & Problem Solving – Make well thought out decisions quickly in a dynamic environment.
- Multitasking & Efficiency – Thoroughly and accurately understand issues, analyze problems, and implement solutions in a systematic fashion.
- Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, and desktop imaging.
- General issues resolution for Exchange, MDM, BES, Citrix, Firewalls, VPNs, and other more advanced pieces of infrastructure.
- Experience with Mobile device support, desktop imaging, and Microsoft Teams.
- Excellent organizational, time-management, verbal, and written communication skills.
- Microsoft (MCP, MCSA) certifications preferred.
- 3-5 years customer service-related experience.
- 2-3 years working as a sole technical resource preferred.
- 1-2 years' experience supporting backend IT infrastructure such as Exchange, Citrix, and Active Directory.
- Excellent organizational, verbal, and written communication skills.
- A passion for technology, problem-solving, and customer service.
- Efficiently manage multiple tasks.
- Contribute in a fast-paced, team-oriented environment.
- Possess strong problem solving and analytical skills.
- Exhibit excellent leadership, communication, interpersonal, and organization skills.
- Upbeat, friendly, motivated, and ready to help contribute to our team and the needs of our clients.
- Excellent organizational, verbal, and written communication skills
- A passion for technology, problem-solving, and customer service
- Efficiently manage multiple tasks
- Contribute in a fast-paced, team-oriented environment
- Possess strong problem solving and analytical skills
- Exhibit excellent leadership, communication, interpersonal and organization skills
- Upbeat, friendly, motivated, and ready to help contribute to our team and the needs of our clients.
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Desktop Engineer - Chicago, United States - Ascend Technologies
Description
Job Description
Job DescriptionDesktop Engineer - Onsite SupportPURPOSE:
Ascend Technologies is currently seeking a "Client On-Site Desktop Engineer" within our Managed Services practice in the Chicago office. This person will be responsible for managing users and issues onsite with a client in the Chicago Loop. The Client On-Site Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, local network devices, and VoIP telephony.
RESPONSIBILITIES:
MINIMUM SKILLS AND EXPERIENCE
We are seeking highly motivated individuals who meet the following criteria:
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
We are seeking highly motivated individuals who meet the following criteria:
Salary Expectations: $65,000
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