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Rvp, Service Delivery Central Region
6 days ago
ViaPath Technologies Chicago, United StatesOverview: · RVP, Service Delivery will be assigned the Central Region. Position will be remote based in one of the following states with a requirement to travel to customer sites as needed. Must be based in one of the following states: OH, MI, IN, IL, WI, MO, IA, MN, LA, TX, OK, ...
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IT Service Delivery Manager
2 weeks ago
Synergy Global Technologies Inc. Lisle, United StatesWe are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details. · IT Service Delivery Manager · **Location**: Lisle, IL · **Job Type**: Full-Time · Interview - multiple ...
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Director, Service Delivery
3 weeks ago
City of Chicago School District - Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every Director, Delivery, Special Ed ...
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IT Service Delivery Manager
2 days ago
Latitude, Inc. Chicago, United StatesJob Description · Job DescriptionSalary: $110, ,000/yearThe Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing project teams ...
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Director of Service Delivery
18 hours ago
Motion Recruitment Partners LLC Chicago, IL, United StatesJob Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, e ...
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Manager, Service Delivery
1 week ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)We are looking for a talented Manager of Service Delivery who will build, run and develop teams that are res ...
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Manager, Service Delivery
2 days ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? · Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn) · We are looking for a talented Manager of Service Delivery who will build, run and develop teams that ar ...
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Senior Service Delivery Analyst
1 week ago
Aegon Chicago, United StatesJob Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wealt ...
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IT Service Delivery Account Management
2 weeks ago
Blue Star Partners, LLC Chicago, United StatesJ **ob Title: IT Service Delivery & Account Management · ** Rate: $125/hr. · Employment Type: Full Time, W2 No Independent Contractors · Duration: Now December 2023 with strong possibility of extension through 2024 · Location: Preferred candidate will be in Chicago or Minneap ...
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Senior Service Delivery Leader
2 weeks ago
Wipro Limited Chicago, United StatesRole: Senior Service Delivery Leader · Location: Chicago, IL · Overview: We are seeking an experienced Engineering Delivery Leader to oversee and manage the successful delivery of large engineering programs, product, and platform support within our organization. The ideal candid ...
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IT Service Delivery Account Management
1 week ago
Blue Star Partners, LLC Chicago, United StatesJ **ob Title: IT Service Delivery & Account Management · ** · Rate: · $125/hr. · Employment Type: · Full Time, W2 – No Independent Contractors · Duration: · Now – December 2023 with strong possibility of extension through 2024 · Location: · Preferred candidate will be in ...
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Senior Service Delivery Analyst
1 week ago
Aegon Chicago, United StatesJob Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wea ...
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Program/Service Delivery Manager
1 week ago
latitude Chicago, United StatesJob Title: Program/Service Delivery Manager · Location: Chicago, IL · Salary: $120,000 annually · Job Overview: We are seeking a dynamic and experienced Program/Service Delivery Manager to join our team in Chicago, IL. This role requires a hands-on leader who will be based on- ...
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Engineering Manager, Service Delivery
1 week ago
Ocient Chicago, United States**Engineering Manager, Service Delivery** · at Ocient Chicago, IL (Remote) We're building a world class team dedicated to improving our product and customer experience with every interaction. The Ocient team consists of highly technical engineers, and understanding the end-to-en ...
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Delivery Station Customer Service Assoc
2 weeks ago
Amazon Warehouse Melrose Park, United States**Role**: Full-Time Delivery Station Customer Service Associate · **Job Type**:Permanent · **Location**:1825 North 5th Avenue, Building 3, Melrose Park, IL · **Pay Rate**:$20.95/hour · **Schedule**:Tuesday-Saturday 11:00AM-8:00PM · At Amazon, our mission is to be Earth's most cus ...
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Director, Service Delivery Management
2 weeks ago
Paritas Recruitment Chicago, IL, United StatesA leading Insurance firm are looking to hire an Internal Audit Director in Chicago. · Applicants should have 12+ years of audit experience from the Insurance space (in particular Property & Casualty exposure). Previous line management experience is preferred as this role will ha ...
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Bank of America Chicago, United StatesApplication Delivery Services Senior Architect page is loaded · Application Delivery Services Senior Architect · Apply · locations · Chicago · Richmond · Newark · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · Job Description: · Key Resp ...
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Bank of America Chicago, United StatesApplication Delivery Services Senior Architect page is loaded · Application Delivery Services Senior Architect · Apply · locations · Chicago · Richmond · Newark · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · Job Description: · Key Respo ...
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Sr. Manager, Service Delivery and ITSM
2 weeks ago
Alliant Credit Union Chicago, United States Full timeIn this role, you will lead and oversee Service Delivery and ITSM, along with disaster recovery and technology compliance practices. Responsible for driving operational excellence, ensuring the execution of technical projects, and maturing our problem, incident, and change manage ...
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Senior Manager, HR Shared Service Delivery
2 weeks ago
McDonald's Chicago, United StatesMcDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. · From drive th ...
Senior Manager, HR Shared Service Delivery - Chicago, United States - McDonald's Corporation
Description
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.
As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family.
From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good:
good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
We are interested in people who enhance our company culture:
Does this role interest you? We encourage you to apply even if you don't meet every single requirement
Job Description
The Global Service Transition Manager (Tier 2 Service Delivery - Learning) will support the Global Service Transition Lead in the implementation of the HR service delivery model and stand up of Global People Experience contact centers that deliver an enhanced employee experience.
Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience center processes, technologies, and service offerings for an HR capability area (Learning).
Key Responsibilities:
Ensure development of Tier 2 service delivery/HR end-to-end support structure, including processes, SOP's work instructions, and key performance indicators (KPIs) for service delivery transition
Serve as an advocate for service delivery; resolving issues or escalating to leadership as appropriate
Conduct localization activities for transition of processes and operations to service delivery
Provide oversight and guidance for the development of training and execution of service rehearsal
Ensure training and knowledge transfer requirements and any other non-functional requirements are defined and delivered against the agreed service acceptance criteria
Identify and resolve service delivery transition issues, such as regulatory changes; escalating when appropriate to PMO and executive leadership for timely decision making
Serve as a global service transition subject matter expert, driving alignment across global HR functional and regional HR partners to ensure coordination of activities that impact service delivery
Support service transition policy collection and organization; deliver global service transition policies and programs, tracking escalations and exceptions.
Effectively use data and analytics to make decisions on transition management practices, ensuring competitive posture of programs and policies, as well as consistency across the organization
Partner with Global Process Owners to make key decisions related to processes and ensure implementation, with a focus on employee experience and increased efficiency
Lead completion and sign-offs for HR capability area deployment at regional and local level of global programs and policies
Oversee collection of internal policies and procedures, processes, pain points and opportunity areas for HR capability area
Qualifications
Minimum of 8 years of experience
Contact center/customer service experience with a concentration in the delivery of HR Services
Experience using Service Center technologies (i.e., portal, case management, knowledge management, telephony / IVR, document management, Robotics Process Automation (RPA), Virtual Assistant, etc.)
Experience working with or supporting complex HR transformation initiatives
Thorough knowledge and understanding of HR processes and programs
Experience interpreting data analytics to derive business insights, problem solve, and drive customer value
Process improvement and continuous learning mindset
Stakeholder management, engagement, and facilitation
Excellent communication skills
Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes
Relationship building skills with key stakeholders within HR and across service delivery
Additional Information
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.#J-18808-Ljbffr
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