- 3+ years of experience working as a Service Delivery Manager or Director
- Recent experience in small – medium sized companies
- Ability to positively motivate a cross-section of employees.
- Background in IT as you may need to problem solve.
- ITIL Certifications
- MSP or Consulting experience
- Excellent and friendly communication skills.
- Experience working as a director.
- Bonus eligible
- Medical Insurance
- Dental Benefits
- Vision Benefits
- Paid Time Off (PTO)
- 401(k)
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Manager, Service Delivery
2 days ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)We are looking for a talented Manager of Service Delivery who will build, run and develop teams that are res ...
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IT Service Delivery Manager
2 weeks ago
latitude Chicago, United StatesJob Description · Job Description · Salary: $110, ,000/year · The Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing proj ...
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Director, Service Delivery
1 week ago
Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and e ...
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Service Delivery Technician
1 week ago
Clayco Chicago, United StatesClayco's Service Delivery Technician is not your average IT support center: our team members are highly motivated, technically proficient, difference-makers that consistently deliver a white glove experience to our Clayco team members (including our Executive staff) in need of te ...
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IT Service Delivery Manager
3 weeks ago
Latitude, Inc. Chicago, United StatesJob Description · Job DescriptionSalary: $110, ,000/yearThe Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing project teams ...
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Senior Service Delivery Analyst
16 hours ago
Aegon Chicago, United StatesJob Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wea ...
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Program/Service Delivery Manager
5 days ago
latitude Chicago, United StatesJob Title: Program/Service Delivery Manager · Location: Chicago, IL · Salary: $120,000 annually · Job Overview: We are seeking a dynamic and experienced Program/Service Delivery Manager to join our team in Chicago, IL. This role requires a hands-on leader who will be based on- ...
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Delivery Manager, Professional Services
2 days ago
Tecton Corporation Chicago, United StatesAt Tecton, we solve the complex data problem in production machine learning. Tecton's feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation. · Tecton's founders developed the fir ...
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Engineering Manager, Service Delivery
5 days ago
Ocient Chicago, United States**Engineering Manager, Service Delivery** · at Ocient Chicago, IL (Remote) We're building a world class team dedicated to improving our product and customer experience with every interaction. The Ocient team consists of highly technical engineers, and understanding the end-to-en ...
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Service Delivery Manager at Chicago, IL
3 weeks ago
E-Solutions INC Chicago, United StatesJob Description · Job DescriptionTitle:- Service Delivery Manager · Location:- Chicago, IL (Remote) · Type:- Contract · Must have:- · AMS program management, Stakeholder management, People management, Agile, HOTS process, D365 · JD:- · Lead the successful implementation of la ...
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IT Service Delivery Manager
2 weeks ago
latitude Chicago, United StatesSalary: $110, ,000/year · The Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing project teams, coordinating with clients a ...
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Service Delivery Manger
3 weeks ago
Avance Consulting Chicago, United StatesJob Description · Job Description Lead the successful implementation of large scale, transformative IT programs. · Experienced in leading transformation programs and exposed to the latest digital transformation methodologies and technologies · Excellent oral, written and presenta ...
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Manager, Service Delivery
3 weeks ago
Nitel Chicago, United StatesNitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-pac ...
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Service Delivery Manager
2 weeks ago
Damovo Chicago, United StatesOverview · Damovo has an exciting opportunity for a Senior US based **Service Delivery Manager** to support our Global customers. This position will be responsible for overseeing the service delivery of our customer's Unified Communications production and test environments whilst ...
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HCSC Chicago, United States Full timeAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...
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Manager, Service Delivery
3 weeks ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? · Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn) · We are looking for a talented Manager of Service Delivery who will build, run and develop teams that ar ...
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IT Service Delivery Manager, End User Computing
2 weeks ago
Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Application Certification** · **** · New · * Oversight and direction of day-to-day activities for the Application Certification and Deployment services. · * Work with clients of the service, internal service delivery unit ...
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Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Engineering** · **** · New As a leader within the Digital Workplace Technology team, this role contributes to the development and enhancement on digital workspace solutions that enable our on-site, mobile and remote work ...
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IT Service Delivery Manager, End User Computing
2 weeks ago
Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Engineering** · **** · New · As a leader within the Digital Workplace Technology team, this role contributes to the development and enhancement on digital workspace solutions that enable our on-site, mobile and remote wor ...
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FS System Chicago, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Service & Delivery Specialist - Evergreen FS - Chenoa, IL · Evergreen FS is farmer-owned cooperative serving the needs of customers in ...
Director of Service Delivery - Chicago, IL, United States - Motion Recruitment Partners LLC
Description
Job Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, earn trust across employees and management, and prioritize top-notch customer experiences. The ideal candidate has proven experience managing client relationships and deep knowledge of escalation practices.
You'll leverage your comprehensive understanding of how circumstances impact client relationships across departments, identifying and addressing unsatisfactory client experiences proactively. Strong problem-solving abilities, extensive expertise in delivering exceptional customer services, optimizing ticket management, and implementing robust processes are essential. You'll lead the Help Desk and Field Team Managers, promoting career growth within the service team.
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