Engineering Manager, Service Delivery - Chicago, United States - Ocient

Description

**Engineering Manager, Service Delivery**

at Ocient Chicago, IL (Remote) We're building a world class team dedicated to improving our product and customer experience with every interaction. The Ocient team consists of highly technical engineers, and understanding the end-to-end development, sales, and delivery cycle is key to adding unique value to the organization.

Ocient is searching for an experienced Engineering Manager to help run our growing Database-as-a-Service offering for our cutting-edge data analytics solutions. The ideal candidate will have a broad background with expertise in infrastructure and running production cloud services.

**Responsibilities**

Manage a team responsible for all elements of designing, implementing, and operating a production service. This includes everything from infrastructure, deployment, and observability.

Provide effective guidance on prioritization. Balance the tactical, day-to-day needs of the business while maintaining a roadmap for future enhancements, projects, and plans to address technical debt.

Collaborate with other architects and technical leaders to define the technical vision and priorities for the service.

Drive the implementation of a holistic approach to automation: starting from bare metal provisioning, OS installation, through application deployment, maintenance, and testing.

Grow the current teams capabilities while also expanding the team by hiring top talent.

Create, follow, and tailor team processes for prioritization, change management, capacity planning, and quality control.

Provide hands-on contributions where necessary. Review and provide constructive feedback on work products created by other team members.

Provide mentorship and guidance for career development.

**Qualifications**

10+ years of industry experience two or more of the following domains: Infrastructure Engineering, Site Reliability Engineering, Solution Architecture, Software Development, Data Center Operations, and Security Engineering.

2+ years of people management experience.

Previous experience running a production cloud or managed service offering is highly desired.

Proficient in end-to-end systems architecture, including software, networking, compute, and storage deployed in on-prem, cloud, and hybrid environments.

Knowledge of Agile development methodologies (Scrum, Kanban).

Familiar with DevOps and Site Reliability Engineering concepts and best practices, including Infrastructure as Code, Automation, and Observability.

A passion for staying up-to-date with the latest technologies and trends.

Ability to work flexible hours and serve in an on-call rotation.

Willingness to roll up your sleeves in a hybrid player-coach role and collaborate with colleagues to get the job done.

**Ideal Qualifications and Experience**

Prior experience and/or background in data analytics or database technologies.

Experience contributing and leading efforts to satisfy regulatory compliance initiatives (PCI, SOC2).

Demonstrated ability to implement secure development processes and leverage a security first mindset.

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