IT Service Delivery Manager - Lisle, United States - Synergy Global Technologies Inc.

Synergy Global Technologies Inc.
Synergy Global Technologies Inc.
Verified Company
Lisle, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details.

IT Service Delivery Manager


Location:
Lisle, IL


Job Type:
Full-Time

Interview - multiple rounds


Skills:


  • Proficiency in

Support Systems:
Expertise in configuring and managing support ticketing systems, ensuring they are optimized for efficient issue tracking and resolution.

  • Leadership: Proven track record in leading, mentoring, and developing IT teams. Ability to identify and nurture talent, delegate responsibilities effectively, and foster a culture of continuous learning and improvement.
  • Skills: Exceptional capability in diagnosing and resolving technical and systemrelated issues swiftly and efficiently.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to nontechnical stakeholders.
  • Service Orientation: A proactive approach to meeting and exceeding user expectations, ensuring high satisfaction with IT services.
  • Skills: Aptitude for analyzing support data to inform decisionmaking and improve service delivery.
  • Planning: Skill in developing strategic plans for the IT support function, aligning with broader organizational goals.
  • Management: Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively in a fastpaced environment.

Requirements:


  • Degree in computer science, information technology, or a related field or equivalent experienceof 8 years of experience in an IT Service Delivery or Service Desk role, with at least 3 years in a leadership role.
  • Technical knowledge of pc/laptop management, MS office tools, network and server infrastructure, and cybersecurity principles.
  • Leadership, communication, and project management skills.
  • To strategize and solve problems efficiently.
  • Knowledge and Experience.
  • Working with global teams in a manufacturing industry will be preferred.
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