-
Manager, Service Delivery
6 days ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)We are looking for a talented Manager of Service Delivery who will build, run and develop teams that are res ...
-
Director, Service Delivery
1 week ago
Chicago Public Schools Chicago, United StatesChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and e ...
-
IT Service Delivery Manager
3 weeks ago
latitude Chicago, United StatesJob Description · Job Description · Salary: $110, ,000/year · The Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing proj ...
-
Service Delivery Technician
1 week ago
Clayco Chicago, United StatesClayco's Service Delivery Technician is not your average IT support center: our team members are highly motivated, technically proficient, difference-makers that consistently deliver a white glove experience to our Clayco team members (including our Executive staff) in need of te ...
-
Director of Service Delivery
4 weeks ago
Motion Recruitment Partners LLC Chicago, IL, United StatesJob Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, e ...
-
Senior Service Delivery Analyst
4 days ago
Aegon Chicago, United StatesJob Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wea ...
-
Program/Service Delivery Manager
1 week ago
latitude Chicago, United StatesJob Title: Program/Service Delivery Manager · Location: Chicago, IL · Salary: $120,000 annually · Job Overview: We are seeking a dynamic and experienced Program/Service Delivery Manager to join our team in Chicago, IL. This role requires a hands-on leader who will be based on- ...
-
Engineering Manager, Service Delivery
1 week ago
Ocient Chicago, United States**Engineering Manager, Service Delivery** · at Ocient Chicago, IL (Remote) We're building a world class team dedicated to improving our product and customer experience with every interaction. The Ocient team consists of highly technical engineers, and understanding the end-to-en ...
-
Delivery Manager, Professional Services
6 days ago
Tecton Corporation Chicago, United StatesAt Tecton, we solve the complex data problem in production machine learning. Tecton's feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation. · Tecton's founders developed the fir ...
-
IT Service Delivery Manager
3 weeks ago
latitude Chicago, United StatesSalary: $110, ,000/year · The Service Delivery Manager will be responsible for overseeing the planning, execution, and successful completion of Cisco, Webex, and VTC (Video Teleconferencing) upgrade projects. This role involves managing project teams, coordinating with clients a ...
-
Service Delivery Manager at Chicago, IL
3 weeks ago
E-Solutions INC Chicago, United StatesJob Description · Job DescriptionTitle:- Service Delivery Manager · Location:- Chicago, IL (Remote) · Type:- Contract · Must have:- · AMS program management, Stakeholder management, People management, Agile, HOTS process, D365 · JD:- · Lead the successful implementation of la ...
-
Service Delivery Manger
3 weeks ago
Avance Consulting Chicago, United StatesJob Description · Job Description Lead the successful implementation of large scale, transformative IT programs. · Experienced in leading transformation programs and exposed to the latest digital transformation methodologies and technologies · Excellent oral, written and presenta ...
-
Manager, Service Delivery
3 weeks ago
Nitel Chicago, United StatesNitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-pac ...
-
Service Delivery Manager
2 weeks ago
Damovo Chicago, United StatesOverview · Damovo has an exciting opportunity for a Senior US based **Service Delivery Manager** to support our Global customers. This position will be responsible for overseeing the service delivery of our customer's Unified Communications production and test environments whilst ...
-
Manager, Service Delivery
4 weeks ago
Loadsmart Chicago, United States Full timeARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY? · Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn) · We are looking for a talented Manager of Service Delivery who will build, run and develop teams that ar ...
-
HCSC Chicago, United States Full timeAt HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. · Come join us and be part of a purpos ...
-
IT Service Delivery Manager, End User Computing
2 weeks ago
Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Application Certification** · **** · New · * Oversight and direction of day-to-day activities for the Application Certification and Deployment services. · * Work with clients of the service, internal service delivery unit ...
-
Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Engineering** · **** · New As a leader within the Digital Workplace Technology team, this role contributes to the development and enhancement on digital workspace solutions that enable our on-site, mobile and remote work ...
-
IT Service Delivery Manager, End User Computing
3 weeks ago
Northern Trust Chicago, United States** IT Service Delivery Manager, End User Computing (EUC), Engineering** · **** · New · As a leader within the Digital Workplace Technology team, this role contributes to the development and enhancement on digital workspace solutions that enable our on-site, mobile and remote wor ...
-
FS System Chicago, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · Service & Delivery Specialist - Evergreen FS - Chenoa, IL · Evergreen FS is farmer-owned cooperative serving the needs of customers in ...
Senior Manager, HR Shared Service Delivery - Chicago, United States - McDonald's Corporation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.
As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family.
From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good:
good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
We are interested in people who enhance our company culture:
Does this role interest you? We encourage you to apply even if you don't meet every single requirement
Job Description
The Senior Manager, HR Shared Service Delivery (Learning) will support the Global Service Transition Lead in the implementation of the HR Service Delivery Model and stand up of Global People Experience Contact Centers that deliver an enhanced employee experience.
Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience Center processes, technologies, and service offerings for an HR capability area (Learning).
Key Responsibilities:
Ensure development of HR service delivery/end-to-end support structure, including Processes, SOP's Work Instructions, and Key Performance Indicators (KPIs) for Service Delivery transition
Operate as advocate for Service Delivery, resolving issues or escalating to leadership as appropriate
Conduct localization activities for transition of processes and operations to Service Delivery
Provide oversight and guidance for the development of Training and execution of Service Rehearsal
Ensure training and knowledge transfer requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria
Identify and resolve service delivery transition issues, such as regulatory changes; escalating when appropriate to PMO and executive leadership for timely decision making
Serve as a global service transition subject matter expert, driving alignment across global HR Functional and Regional HR partners to ensure coordination of activities that impact Service Delivery
Support service transition policy collection and organization; deliver global service transition policies and programs, tracking escalations and exceptions
Use data and analytics to make decisions on Transition Management practices, ensuring competitive posture of programs and policies, as well as consistency across the organization
Partner with Global Process Owners to make key decisions related to processes and ensure implementation, with a focus on employee experience and increased efficiency
Lead completion and sign-off for HR capability area deployment at regional and local level of global programs and policies
Oversee collection of internal policies and procedures, processes, pain points and opportunity areas for HR capability area
Qualifications
Minimum of 8 years of experience
Contact center / customer service experience with a concentration in the delivery of HR Services
Experience using Service Center technologies, i.e., portal, case management, knowledge management, telephony / IVR, document management, Robotics Process Automation (RPA), Virtual Assistant, etc.
Experience using and implementing LMS/LXP technologies preferredThorough knowledge and understanding of HR processes and programs
Experience interpreting data analytics to derive business insight, problem solve, and drive customer value
Process Improvement and continuous learning mindset
Stakeholder management, engagement, and facilitation
Excellent communication skills
Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes
Relationship building skills with key stakeholders within HR and across Serviced Delivery
Experience working with or supporting complex HR transformation initiatives
Additional Information
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.#J-18808-Ljbffr