Jobs
>
Chicago

    Senior Service Delivery Leader - Chicago, United States - Wipro Limited

    Wipro Limited
    Wipro Limited Chicago, United States

    2 weeks ago

    Default job background
    Description

    Role: Senior Service Delivery Leader

    Location: Chicago, IL

    Overview: We are seeking an experienced Engineering Delivery Leader to oversee and manage the successful delivery of large engineering programs, product, and platform support within our organization. The ideal candidate will have a strong background in engineering, project management, and leadership, with a proven track record of delivering high-quality programs and transformation on time and within budget.

    Responsibilities

    • Provide technical leadership and guidance to engineering teams, drawing upon extensive hands-on experience in software engineering and architecture to drive innovation and excellence in software delivery.
    • Refine implementation of SAFe, Agile and ITIL, ITSM methodologies and lead efforts in advancing ITIL maturity and implementing Site Reliability Principles
    • Drive transformation of the platform support services by bringing the latest practices in the industry – DevSecOps, SRE, AIOPS etc.
    • Improve distributed systems by studying current practices, design and propose appropriate architecture simplifications
    • Drawing from hands-on experience, lead complex architectural and design discussions besides creation of detailed delivery plans and successful execution of the same.
    • Provide Technical leadership in troubleshooting distributed system applications to identify real or potential issues and escalate to appropriate support personnel or third-party vendors.
    • An advocate focused on providing advanced support and taking care of escalated issue and product expertise to large and complex systems and to largest customers
    • Provide leadership to a team of 200 + members while developing and implementing strategies to increase customer satisfaction
    • Recommend controls by identifying problems and creating improved procedures
    • Participate and lead in the analysis of business processes and procedures to identify opportunities for improved efficiency
    • Partner with other engineering teams on system stability, upgrades, support tasks, refreshes, test environments and other appropriate concerns around overall system performance impacting the business
    • Establish procedures and practices within the team to ensure systems can be restored within SLAs in a business recovery situation
    • Design and collect key system performance metrics for governance and continuous improvement
    • Provide leadership and direction to a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement.

    Requirements

    • Overall hands-on experience of at least 18+ years with at least 10+ years of leadership experience in Product development, Support / Technical support with excellent analytical and support thinking
    • Deep hands-on experience in implementation of ITIL, ITSM, SAFe, CI/CD, DevSecOps, Dev and Test Automation and other operational efficiency creation practices
    • Excellent leadership and managerial skills in leading cross functional teams
    • A strategic thinker who can encourage innovation and newer ways working, change in order to make team and group/organization more productive and profitable
    • Excellent problem solving and communication skills
    • Experience being a subject matter expertise in multiple products
    • Being able to build successful relationships outside the team with peers and stakeholders
    • Self-Directed in a fast-paced environment with experience in managing large and mission critical products / platforms / applications.
  • Bank of Montreal

    Client Delivery Leader

    1 week ago

    Bank of Montreal Chicago, United States

    Client Delivery Leader - Emerging Middle Market page is loaded Client Delivery Leader - Emerging Middle Market Apply locations Chicago, IL, USA H0798 - HB Dallas, TX (200 Crescent Ct) time type Full time posted on Posted 5 Days Ago job requisition id R Application Deadline:05/30/ ...

  • BMO (Bank of Montreal)

    Client Delivery Leader

    1 week ago

    BMO (Bank of Montreal) Chicago, United States

    Application Deadline: · 05/30/2024 · Address: · 320 S Canal Street · Job Family Group: · Commercial Sales & Service · Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem ...

  • BMO Financial Group

    Client Delivery Leader

    6 days ago

    BMO Financial Group Chicago, United States

    Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during c ...

  • BMO Financial Group

    Client Delivery Leader

    1 week ago

    BMO Financial Group Chicago, United States

    Provides exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during cl ...

  • BMO

    Client Delivery Leader

    1 week ago

    BMO Chicago, United States Full time

    Application Deadline: · 05/30/2024 Address: · 320 S Canal Street Job Family Group: · Commercial Sales & Service Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures client problem resol ...

  • CMC ENERGY SERVICES INC

    Director Program Delivery

    1 week ago

    CMC ENERGY SERVICES INC Chicago, United States

    **PRIMARY PURPOSE** · The Director Program Delivery will develop, implement, and administer program delivery strategies and operations to ensure the achievement of company and programs goals and objectives. This individual will lead the program delivery function for a defined geo ...

  • James Hardie

    Head of Learning

    4 days ago

    James Hardie Chicago, United States

    James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber c ...

  • Combined Insurance

    Head of Claims Producer and Customer Relations

    1 week ago

    Combined Insurance Chicago, United States

    This role reports to the Head of NA Claims and, through management of a team of Regional Claims Executive's (RCE's) and PRS CEs, is accountable for the overall claim business internal client and external customer relationships and for facilitating delivery of the Chubb claims bra ...

  • RUSH University Medical Center

    Human Resources Partner

    6 days ago

    RUSH University Medical Center Chicago, United States

    **Location**:Chicago, IL · **Hospital**:RUSH University Medical Center · **Department**:HR Partners · **Work Type**:Full Time (Total FTE between 0. 9 and 1. 0) · **Shift: Shift 1** · **Work Schedule**:8 Hr (9:00:00 AM - 5:00:00 PM) · Summary: · This position provides Human Resour ...

  • ViaPath Technologies

    Rvp, Service Delivery Central Region

    1 day ago

    ViaPath Technologies Chicago, United States

    Overview: · RVP, Service Delivery will be assigned the Central Region. Position will be remote based in one of the following states with a requirement to travel to customer sites as needed. Must be based in one of the following states: OH, MI, IN, IL, WI, MO, IA, MN, LA, TX, OK, ...

  • ThreeKit, Inc.

    Project Manager

    1 week ago

    ThreeKit, Inc. Chicago, United States

    As a Project Manager at ThreeKit you will own projects, from formulating a vision to planning project delivery and executing on the delivery plan approach to turn your vision into a reality. Your teams and clients will look to you as a confident leader who can communicate with tr ...

  • Alliance Physical Therapy Partners

    Fitness & Wellness Specialist- Work-fit

    1 week ago

    Alliance Physical Therapy Partners Chicago, United States

    **Status: Full-time** · **Shift: Monday-Thursday 4-10 Schedule · - 6am-4pm** · **Location: Chicago, IL** · **Position Description**:A Work-Fit Fitness & Wellness Specialist is responsible for supporting current Work-Fit customers to exceed customer expectations by collaborating o ...

  • Marsh

    Claims Quality Consultant

    1 week ago

    Marsh Chicago, United States

    Marsh's Advisory Claims Solutions group steps in to work with your team, enhancing specialization and increasing your capacity in a time of need. We proactively identify and advocate to improve claim outcomes, working closely with your business and insurers. · We collaborate with ...

  • Box

    Scrum Master

    1 week ago

    Box Chicago, United States

    **WHAT IS BOX?** · Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, ...

  • Andersen

    Director - Head of Architecture

    1 week ago

    Andersen Chicago, United States

    The Firm: · **Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen** · At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the ...

  • Ascendion

    Agile Coach

    1 day ago

    Ascendion Chicago, United States

    **Description**: · **About Ascendion**: · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experien ...

  • Abbott Laboratories

    Manager, Logistics

    1 week ago

    Abbott Laboratories North Chicago, United States

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medic ...

  • JLL

    Regional Maintenance Manager

    6 hours ago

    JLL Chicago, United States

    JLL supports the Whole You, personally and professionally. · JLL is hiring a Regional Maintenance Manager to Support State-of-the-art distribution centers · The Regional Maintenance Manager leads a team of mid-level managers in delivering Material Handling, Industrial Automation ...

  • Mondelēz International

    SAP Analyst

    1 week ago

    Mondelēz International Chicago, United States

    **Are You Ready to Make It Happen at Mondelēz International?** · **Join our Mission to Lead the Future of Snacking. Make It With Pride.** · You will execute initiatives through I2M and IIM processes for the site and ensure effective execution, coordination, tracking & communicati ...

  • Senga Architects Inc.

    Architectural Designer

    6 hours ago

    Senga Architects Inc. Chicago, United States

    PRIMARY FUNCTION · TYPICAL DUTIES · Perform design duties as directed by the project team leader. Assist through all phases of the project with an emphasis on Design, from concept through CD. Prepare and participate in client presentations. Support the discipline team leader in t ...