Rvp, Service Delivery Central Region - Chicago, United States - ViaPath Technologies

ViaPath Technologies

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
RVP, Service Delivery will be assigned the Central Region.

Position will be remote based in one of the following states with a requirement to travel to customer sites as needed.

Must be based in one of the following states:
OH, MI, IN, IL, WI, MO, IA, MN, LA, TX, OK, KS, NE, SD, ND

Responsibilities:

Ensures quality service and operational performance
Perform duties with mínimal guidance
Oversee the management of contract deliverables
Manage Subcontactor performance
Analyzes operational processes, staffing and oversees training needs.
Identify opportunities for service delivery improvements and value add to the customer
Participates in proposal development
Maintain and develop client relationships, focusing especially on building longterm relationships
Selects, develops, and evaluates employees to ensure the efficient operation of the function
Conduct quarterly performance reviews subordinate managers
Works with RVP Sales to ensure regular customer retention meetings and onsite visits
Responsible for managing schedules and resource allocation
Serve as an escalation point for all issues experienced by field services team
Document policies and procedures related to daily Service Delivery operations
Create and develop a team environment
Create a culture of mutual accountability and a focus on service excellence
Addresses substandard performance immediately
Ensures management of workflow to ensure proper and timely problem solving
Collaborates across multiple departments to document and continually improve service work processes
Provides consistent and accurate reports and forecasts relative to the execution of the services
Other duties as assigned

Qualifications:

12+ years of operational experience with an emphasis on service delivery
8+ years of direct experience in a management/senior leadership role ideally focused on virtualized operations
Bachelor's degree from a fouryear college or university or equivalent years of experience
Demonstrated service experience
Proven leader with a history of achieving performance objectives
Demonstrated aptitude to effectively guide/influence the priorities
Possesses strong problem solving, analytical, planning, and organizational skills
Excellent verbal, written and presentation skills to effectively present information
Ability to create and implement training programs
Successful track record in building and managing relationships with internal and external customers
Detail oriented with proven experience in managing in a fastpaced operations
Ability to inspire and motivate staff to achieve results
Ability to identify and implement process improvement and standards of excellence
Passion for developing and implementing operational standards and processes
Fluent in use of MS-Office products, especially Word and Excel
Ability and willingness to meet with travel requirement of 50%
ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates._