- Develop and implement strategies to optimize technical operations, improve efficiency, and enhance service delivery.
- Collaborate with cross-functional teams to track open audit items.
- Drive the execution of technical process documentation and asset tracking.
- Identify opportunities for process improvement and innovation within technical operations.
- Establish and maintain relationships with key stakeholders, both internal and external.
- Manage vendor relationships and contracts related to technical services and solutions.
- Ensure compliance with industry standards, regulations, and best practices.
- Provide technical expertise and guidance to resolve complex issues and challenges.
- Prepare and present metrics on technical operations performance and initiatives to senior leadership.
- Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem resolution decisions.
- Bachelors Degree - Computer Science, Project Management or related - Minimum
- 8 years, Technical Operations, Technical Systems, Infrastructure, Emerging Technologies or related - Minimum
- 4 years, People Management - Preferred
- 12 years, Technical Systems, Infrastructure, Emerging Technologies including People Management
- Preferred: ITIL certification, PMP certification
- Competitive medical, dental, and free vision benefits
- Paid parental leave
- Competitive compensation plan
- Gym memberships discounts
- Generous PTO and banking holidays off
- Tuition reimbursement
- 401k with immediate employer match and vesting
-
IT Project Manager
3 weeks ago
iCallidus Chicago, United States**Information Technology Project Manager** · **This role is contingent upon award** · **Duties & Responsibilities**: · - The contractor shall be responsible for coordinating, managing, assigning resources, processes, and activities regarding the successful delivery of the entire ...
-
Desktop Support Technician
3 weeks ago
The Principle Group Chicago, United States**Title: Desktop Support Technician** · **Duration: 12M+ long term contract** · **Location: Chicago, IL 60606** · - Field Services professional with 3+ years of experience with the ability to perform the following tasks in a professional manner as listed below. · - A+ or equivale ...
-
Service Desk and End-user Support Manager
6 days ago
Strata Decision Technology Chicago, United States**How you'll make an impact**: · As our Service Desk and End-User Support Manager, you will be responsible for managing the daily operations of the Service Desk. This includes implementation of ITSM best practices, asset and inventory management. This position is based in our Chi ...
-
EY Chicago, United StatesServiceNow Manager - ITSM: This position can be anywhere in the country · In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changi ...
-
Cloud Architect
1 week ago
CIBC Chicago, United StatesWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Principal, Arch Solutions
3 days ago
Northern Trust Corp. Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
-
Servicenow Product Manager
5 days ago
NORC at the University of Chicago Chicago, United States**JOB SUMMARY**: · **Department: IT Development and Infrastructure** · - The IT Development and Infrastructure departments perform in-house software development and provides infrastructure services and support to our research projects. The infrastructure can be on-premise data ce ...
-
Associate, IT Incident
4 days ago
ABN AMRO Clearing USA LLC Chicago, United StatesWinner of Built In's 2024 Best Places to Work · About ABN AMRO Clearing USA LLC · ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading parti ...
-
IT Project Manager
2 weeks ago
iCallidus Chicago, United StatesJob Description · Job DescriptionInformation Technology Project Manager · *This role is contingent upon award* · Duties & Responsibilities: · The contractor shall be responsible for coordinating, managing, assigning resources, processes, and activities regarding the successful ...
-
ServiceNow Sr Developer – ITSM and CMDB
2 weeks ago
APN Healthcare Solutions Chicago, United StatesRole: ServiceNow Sr Developer ITSM and CMDB · Location: Chicago, IL · Type: Contract · Position Overview: · We are seeking a highly skilled and experienced ServiceNow Sr Developer with expertise in IT Service Management (ITSM) and Configuration Management Database (CMDB) · The id ...
-
Sr. ServiceNow BA
3 weeks ago
Perfict Global, Inc. Chicago, United StatesAbout Us: · Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies availa ...
-
Sr. ServiceNow Business Analyst
2 weeks ago
RIT Solutions, Inc. Chicago, United StatesMust be local - Hybrid Must have a valid LinkedIn profile Duration: 6+ months CTH Must provide 2 professional referencesDescriptionTo provide support, reporting and analysis of business process functions for the bank. Manage various internal processes and policies central to the ...
-
Senior Service Delivery Analyst
3 weeks ago
Aegon Chicago, United StatesJob Description Summary · Company Overview: · Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $337 billion for a global client base of pension plans, public funds, insurance companies, banks, wealt ...
-
ServiceNow Architect
1 week ago
Oscar Chicago, United StatesAre you ready to architect the future of enterprise service management? Join our client's dynamic team as a ServiceNow Architect and play a pivotal role in transforming the way organizations deliver services, streamline workflows, and enhance user experiences. As a ServiceNow Par ...
-
ServiceNow Business Analyst
3 weeks ago
Perfict Global, Inc. Chicago, United StatesAbout Us: · Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies availa ...
-
Application Developer
2 weeks ago
K2 Chicago, United StatesSummary: · The Application Developer - ServiceNow is a role within the Consulting and Transformation team. In this role, they will act as the subject matter expert in the development of ServiceNow offerings to our clients. Deep proficiency across the ServiceNow platform from inc ...
-
Global Tech Infrastructure
1 week ago
McDonald's Chicago, United StatesMcDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies. · Do ...
-
Application Developer
2 weeks ago
K2 Chicago, United StatesSummary: · The Application Developer - ServiceNow is a role within the Consulting and Transformation team. In this role, they will act as the subject matter expert in the development of ServiceNow offerings to our clients. Deep proficiency across the ServiceNow platform from inc ...
-
Sr Technical Product Manager
1 week ago
McDonald's Corporation Chicago, United StatesCompany Description · McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to dr ...
-
ServiceNow Technical Lead
1 week ago
Apex Systems Chicago, United StatesServiceNow Technical Lead (no C2C/1099) · Duration: permanent, direct hire · Location: hybrid onsite in Chicago, IL; candidate expected to be local · Apex Systems is supporting a financial services client in their ServiceNow implementation. The ServiceNow Technical Lead is ultima ...
Sr. Manager, Service Delivery and ITSM - Chicago, United States - Alliant Credit Union
Description
In this role, you will lead and oversee Service Delivery and ITSM, along with disaster recovery and technology compliance practices. Responsible for driving operational excellence, ensuring the execution of technical projects, and maturing our problem, incident, and change management processes.
Responsibilities
Education:
Years of Experience:
In Lieu of Education:
License/Certifications/Training:
You will benefit from:
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.