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De Pere

    SEV Customer Service Representative - De Pere, United States - Valley Cabinet Inc

    Valley Cabinet Inc
    Valley Cabinet Inc De Pere, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses.

    Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today

    As a Valley Cabinet team member, you'll enjoy:

    • Health, Dental, Vision & Life Benefits
    • Career Growth & Opportunities for Advancement
    • Continual Pay Rate Increases 1st Year of Employment
    • Bonuses, Paid Time Off & Paid Holidays Off
    • 401(k) + Company Contribution
    • Onsite Nurse
    Valley Cabinet

    Job Title: SEV Customer Service Representative

    Work Location: De Pere Location

    Division/Department: Seville

    Reports To: Showroom Manager

    Full-time

    Nonexempt

    Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.

    Essential Duties and Responsibilities:

    • Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries.
    • Complete the full order process which includes: adjustments, changes, custom modifications and pricing.
    • Create drawing using Cabinet Vison for custom cabinets.
    • Verifying order items, delivery dates, and assure proper invoicing.
    • Build professional relationship with Dealers, Designers, and Sales Representative.
    • Complete, maintain, and process paperwork and records.
    • Be responsive in a timely manner.
    • Communicate in a clear, easy to understand way.
    • Other duties as assigned.

    Education and/or Work Experience Requirements:

    • Experience in the cabinet industry and/or using cabinet design software would be a plus
    • 3-5 year of experience working in an office environment.
    • Strong technical aptitude
    • Confident
    • Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity.
    • Strong organizational and time management skills.
    • Ability to work independently.
    • Expert in Microsoft office.

    Physical Requirements:

    Ability to perform the essential functions of the position including, but not be limited to the following:

    • Office environment – use of office equipment including computer, telephone, copier/printer.
    • Ability to sit at a computer for an extended period.
    • Use hands to finger, handle, or feel; reach with hands and arms.
    • Frequently required to walk.
    • Frequently stand, walk, stoop, kneel, crouch, or crawl.
    • Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
    • Hearing and vision to normal range.
    • Moderate noise.
    • Verbal communication.
    • Continuous contact with co-workers and public.

    Equal Opportunity Employer. This employer uses E-Verify.

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