Jobs
>
De Pere

    patient service representative- depere - Ashwaubenon, WI , USA, United States - Prevea Health

    Prevea Health
    Prevea Health Ashwaubenon, WI , USA, United States

    1 week ago

    Default job background
    Description
    Patient Service Representative


    Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees.

    We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

    Job Summary


    The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner.

    This position acts as a liaison between patients and medical staff.

    The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

    What you will do


    • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
    • Obtain and confirm accurate demographic and insurance coverage information.
    • Route medical inquiries, complaints & messages to appropriate parties.
    • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
    • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
    • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
    • Schedule and confirm patient appointments.
    • Provide accurate daily batch and/or deposits to appropriate staff for processing.
    Education Qualifications


    • High School Diploma and/or GED Required
    Experience Qualifications


    • 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
    Skills and Abilities


    • Display proficient telephone and computer skills with clear and professional speaking abilities.
    • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
    • Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
    • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
    • Capable of effectively and positively interacting with staff members throughout the company.
    • Promote teamwork and provide a supportive environment throughout the organization.
    • Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
    • Able to work independently and think critically using provided information.
    Physical Demands


    • Sit - Constantly
    • Stand - Rarely
    • Walk - Rarely
    • Drive - Rarely
    • Climb (Stairs/Ladders) - Rarely
    • Bend (Neck) - Frequently
    • Gross Manipulation (Hands/Arms) - Rarely
    • Squat - Rarely
    • Twist/Turn (Neck) - Occasionally
    • Lift/Carry 0-10 lbs. - Rarely
    • Lift/Carry 11-25 lbs. - Rarely
    • Lift/Carry 26-35 lbs. - Rarely
    • Push/Pull up to 10 lbs. - Rarely
    • Push/Pull 11-25 lbs. - Rarely
    • Push/Pull 26-35 lbs. - Rarely
    • Reach (Above shoulder level) - Rarely
    • Reach (Below shoulder level) - Constantly
    • Simple Grasping (Hands/Arms) - Constantly
    • Fine Manipulation (Hands/Arms) - Constantly
    • Gross Manipulation (Hands/Arms) - Constantly
    Working Conditions


    • Noise - Occasionally
    Hearing Requirements


    • Hears Whispers < 3 feet - Constantly
    • Hears Whispers 3-8 feet - Constantly
    Vision Requirements


    • Color Discrimination - Constantly
    • Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
    • Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
    Prevea is an Equal Employment Opportunity/Affirmative Action employer.

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire.

    Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit
  • Prevea Health Services

    Patient Service Representative- DePere

    2 weeks ago

    Prevea Health Services De Pere, United States Full time

    Description · Patient Service Representative · Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspirati ...

  • Prevea Health

    Patient Service Representative- DePere Crossing

    42 minutes ago

    Prevea Health De Pere, United States

    · Patient Service Representative · Come work where we specialize in you · We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Pr ...

  • Prevea Health

    patient service representative- east depere- casual

    1 week ago

    Prevea Health Ashwaubenon, WI , USA, United States

    This position will work 10 hrs per week and will will work 4-8pm with a five hr shift per pay period · Patient Service Representative · Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're a ...

  • VALUE ADDED DISTRIBUTORS, LLC

    Territory Representative

    2 days ago

    VALUE ADDED DISTRIBUTORS, LLC De Pere, United States

    **Starting Pay**: $45,000 to $70,000 with base, commission, and bonus incentives · **Work Schedule**: Monday - Friday; 8:00am to 5:00pm · **Company Benefits**: Medical, Dental, Vision, 401k with employer matching, Vacation Pay, Holiday Pay, Funeral Leave Pay, Life Security, and m ...

  • Fresenius Medical Care

    Registered Nurse

    3 days ago

    Fresenius Medical Care Green Bay, United States Full time

    POSITION FEATURES: · Paid Training Provided · Full-Time hours per week) · RN will work 3-12 hour shifts on MWF · Must be willing to float to area clinics as needed · Clinic hours: MWF 5:00AM-5:00PM · Clinic address: 2670 Monroe Rd DePere, WI 54115 · PURPOSE AND SCOPE: · The profe ...

  • NDX

    Part Time Delivery Driver

    3 days ago

    NDX De Pere, WI, United States Part time

    Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growin ...

  • NDX

    Dental Lab Technician Trainee

    2 days ago

    NDX De Pere, United States

    Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growi ...

  • Fresenius Medical Care North America

    outpatient registered nurse

    1 week ago

    Fresenius Medical Care North America Ashwaubenon, WI , USA, United States

    **POSITION FEATURES:** · Paid Training Provided · Full-Time hours per week) · RN will work 3-12 hour shifts on MWF · Must be willing to float to area clinics as needed · Clinic hours: MWF 5:00AM-5:00PM · Clinic address: 2670 Monroe Rd DePere, WI 54115 · **PURPOSE AND SCOPE:** · T ...

  • Fresenius Medical Care Holdings, Inc.

    Outpatient Registered Nurse

    1 week ago

    Fresenius Medical Care Holdings, Inc. De Pere, United States

    Paid Training Provided · Full-Time hours per week) · RN will work 3-12 hour shifts on MWF · Must be willing to float to area clinics as needed · Clinic hours: MWF 5:00AM-5:00PM · Clinic address: 2670 Monroe Rd DePere, WI 54115 · PURPOSE AND SCOPE: · The professional regist ...

  • Fresenius Medical Care North America

    patient care technician

    2 weeks ago

    Fresenius Medical Care North America De Pere, WI, United States

    **POSITION FEATURES:** · No Dialysis specific experience required Fully paid, on-the-job training is provided · Clinic Location: · 2670 Monroe Rd Ste 160 · DePere, WI 54115 · **PURPOSE** **AND** **SCOPE:** · Functions as part of the dialysis health care team in providing safe and ...

  • Fresenius Medical Care North America

    Patient Care Technician

    1 week ago

    Fresenius Medical Care North America De Pere, United States

    **POSITION FEATURES:** · No dialysis experience required as we provide extensive on-the-job PAID training · Clinic Location: · 2670 Monroe Rd Ste 160 · DePere, WI 54115 · **PURPOSE** **AND** **SCOPE:** · Functions as part of the dialysis health care team in providing safe and eff ...

  • FRESENIUS MEDICAL CENTER

    Patient Care Technician

    1 week ago

    FRESENIUS MEDICAL CENTER De Pere, United States

    POSITION FEATURES: · No dialysis experience required as we provide extensive on-the-job PAID training · Clinic Location: · 2670 Monroe Rd Ste 160 · DePere, WI 54115 · PURPOSEANDSCOPE: · Functions as part of the dialysis health care team in providing safe and effective dialy ...

  • FRESENIUS MEDICAL CENTER

    Patient Care Technician

    1 week ago

    FRESENIUS MEDICAL CENTER De Pere, United States

    POSITION FEATURES: · No Dialysis specific experience required Fully paid, on-the-job training is provided · Clinic Location: · 2670 Monroe Rd Ste 160 · DePere, WI 54115 · PURPOSEANDSCOPE: · Functions as part of the dialysis health care team in providing safe and effective d ...

  • MSC Industrial Direct

    Account Executive Northern WI Lakeshore and outlying areas

    1 day ago

    MSC Industrial Direct Green Bay, United States

    Built to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...