Customer Service Representative - Green Bay, United States - DES Group

DES Group

Verified Company

Green Bay, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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APPLY TODAY for a rewarding opportunity with weekly pay_

Join our team as a customer-oriented service representative As a Customer Service Representative (CSR), you will serve as a vital link, providing accurate and efficient resolution to customer inquiries and issues.

We are seeking individuals who genuinely enjoy assisting customers, possessing qualities of patience, empathy, and effective communication.

Our ideal CSRs are adept problem-solvers, capable of putting themselves in the shoes of our customers and advocating for their needs.

Responsibilities:

Manage a high volume of incoming calls
Generate sales leads
Identify and address customer needs to ensure satisfaction
Cultivate sustainable relationships and trust through open and interactive communication
Provide accurate, valid, and comprehensive information using appropriate tools and methods
Meet personal and team sales targets and handling quotas
Handle customer complaints, offering timely and effective solutions within designated time frames; ensure resolution through followup
Maintain detailed records of customer interactions
Adhere to communication procedures, guidelines, and policies
Go the extra mile to engage customers

Skills:

Demonstrated customer support experience or experience as a client service representative
Track record of exceeding quotas
Strong active listening abilities
Customercentric orientation with adaptability to various personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree