Patient Service Representative - Neenah, United States - Partnership Community Health Center ( Appleton, WI)
2 weeks ago
Description
SUMMARY:
Join a team that makes a difference in the lives of others within our community. We are a non-profit, providing a team-based approach to patient care.
Medical Patient Service Representative/Access Specialist (PSR/AS) greets patients, schedules services and answers phones as directed by established clinical and policy procedures.
The PSR/AS is responsible for answering inquiries and obtaining information from general public, patients, and other interested parties.This position is 30 hours per week and includes our generous benefits package.
MINIMUM JOB REQUIREMENTS:
- High school education or equivalent.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Epic, Forward, Passport, Microsoft Word and Excel.
- Excellent oral communication skills.
- Excellent telephone etiquette.
- Ability to maintain a high level of confidentiality.
- Bilingual: Spanish/English preferred.
CONDITIONS OF EMPLOYMENT:
- Required to submit to initial TB screening and biennially thereafter.
- Completion and participation in quality, safety and compliance training and processes.
- Attend training and complete computerbased training by specified dates.
- Receive satisfactory results from urine drug screening and a preemployment background check.
- Adhere to PCHC's Attendance and Tardiness procedure.
- Required to work scheduled hours.
DUTIES AND RESPONSIBILITIES:
- Prepare front desk for day or end of day by following the guidelines established by PCHC to ensure a good patient experience.
- Answer phone calls to address the needs of the caller according to PCHC protocol, which could include scheduling and rescheduling of appointments or answering patient questions.
- Greet patients in a friendly manner to verify demographic information and insurance verification. This is done to confirm patient information for billing and other departments so that the patient appointment is completed in a timely manner.
- Understand and communicate PCHC's Financial Policy to patients so patients can bring the necessary information with them to their appointment.
- Collect payments from patients and provide receipts to patients according to PCHC protocol for the patients own records.
- Scanning of medical documents in Epic to secure the information.
- Dispense pre-order medications and obtain signature of patient upon receipt to confirm the patient received their medication.
- Practice safety, environmental and/or infection control methods for the safety of patients and staff.
- Perform other duties as assigned.
Pay:
$ $20.63 per hour
Expected hours: 30 per week
Benefits:
- 403(b)
- 403(b)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work setting:
- Clinic
- Inperson
Experience:
- Customer service or medical clinic: 1 year (required)
Language:
- Spanish (preferred)
Ability to Relocate:
- Neenah, WI: Relocate before starting work (required)
Work Location:
In person
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