Customer Service Representative - Green Bay, United States - Metzner's Culligan Quality Water

Description

Are you a motivated, hard-working adult, looking to improve your life and the lives of others? Then look no further, Metzner's Culligan is for YOU We are a 3rd Generation, family-owned business that has a lot to offer for both you, your family, and our community Our business is growing, and we want you to grow with us

If you are looking for something fun, flexible, exciting, and changing,

If you want to make a difference in people's lives,

If you want to work on a team with other passionate, high performing and talented people,

If you want an opportunity to learn, grow, and develop yourself,

Then this is your dream company


Responsibilities:

Research account past due issues, billing disputes, misapplied payments,

Determining root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.

Providing the highest level of customer service for both internal and external customers.

Handle account balance inquiries

Maintain a positive attitude in a fast-paced environment

Answer telephone calls and help callers with their needs

Schedule service and delivery appointments

Assist customers with basic service questions and troubleshooting

Accurately and efficiently enter data into a database to help the company track productivity

Assist with basic office daily functions


Qualifications:

At least 1 year customer service in a fast-paced environment

Proficiency in Microsoft Office

Advanced, proven experience with Microsoft Excel

High school diploma or equivalent

Accounts Receivable Experience a plus

Accuracy and attention to detail

Ability to problem solve and make decisions

Willing to learn

Positive attitude

Excellent internal and external communication skills

Ability to prioritize and multi-task

Friendly and engaging personality

Time management


Pay:
$ $17.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person