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    Customer Service Retention Specialist - Fort Lauderdale, United States - The Health Insurance Guy LLC

    The Health Insurance Guy LLC
    The Health Insurance Guy LLC Fort Lauderdale, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living.

    We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service

    Compensation:

    $45,000 - $60,000

    Responsibilities:
    • Consistently improve cancellation/retention rates and achieve cancellation/retention goals
    • Superb listening skills with the ability to overcome customers' initial concerns and objections
    • Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible
    • Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide
    • Understanding and interpreting customer data
    • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call
    • Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy
    • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms
    • A deep understanding of the product or service being offered and the industry in which the company operates
    • Resell the value of being an insurance policyholder
    • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
    • Communicate frequent customer suggestions to the team to troubleshoot
    • Maintain customer accounts and update them with new account information as needed
    • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
    • Create records of customer interactions and follow up to ensure all questions have been answered
    Qualifications:
    • Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you
    • Retention/Sales experience of at least 2 years (preferred)
    • Customer Service experience of at least 2 years (preferred)
    • Strong sales savvy and persuasion skills
    • Strong written and oral communication skills
    • Talent for multitasking; typing while talking to customers
    • Proficient with computers, strong keyboarding skills
    • An aptitude for problem-solving and handling objections
    • Strong background in call-center environment and sales-focused
    • Attention to detail
    About Company

    Benefits:

    We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:

    • Develop a deep understanding of our industry and business operations.
    • Expand your network by interacting with high-level executives and industry professionals.
    • Take on additional responsibilities and projects to enhance your skill set.
    • Participate in training programs and workshops to enhance your personal and professional skills.
    • Collaborate with cross-functional teams and contribute to strategic initiatives.
    • Opportunities for personal and professional growth and development
    • Competitive salary and performance-based bonuses
    • Collaborative and inclusive work environment
    • Chance to make a positive impact in the insurance industry.
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