Jobs
>
Fort Lauderdale

    Member Retention Specialist - Fort Lauderdale, United States - Hand & Stone Corp

    Hand & Stone Corp
    Hand & Stone Corp Fort Lauderdale, United States

    2 weeks ago

    Default job background
    Description


    Benefits:401(k)Bonus based on performanceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceThe Membership Retention Specialist is responsible for activities related to strengthening customer relationships through member education relative to our Lifestyle Program.

    Responds to member account change requests and minimize cancellations.
    Acts as local resource and advocate for Lifestyle Program members.
    Negotiates with Lifestyle Program members to retain their business.
    Communicating with customers and sales representatives.
    Analyzing customer behavior.
    Gathering information about customer complaints.
    Developing aggressive retention strategies based on customer feedback.
    Responds to escalated member issues and attempts resolution to enhance member experience and minimize cancellations.
    Assists members with special circumstances.
    Meeting with the sales team to propose customer retention solutions.
    Building positive relationships with customers and associates.
    Manage active membership base.
    Provides management with statistical data regarding member issues and reports.
    Collect overdue accounts and follow up with membership cancellation requests.
    Maintain good record keeping on all communications with members.
    Book appointments for members and provide treatment recommendations based on member's needs.
    Conducts new member orientation meetings to integrate new members into Lifestyle program.

    Provides education to existing and new members in person, over the telephone and through member meetings and other community outreach activities.

    May promote the Lifestyle Program in the community and participate in various public relations opportunities.
    Assists with membership change applications and ensures all necessary paperwork is completed and records are maintained.

    Tracks and documents all member interactions, analyzes the associated data and makes recommendations to management to improve the customer experience.

    Prepares reports from contact data regarding member retention activities and results in order to identify positive and adverse trends.
    Participates in interdepartmental discussions and planning to evaluate procedures and processes and achieve company goals.
    Performs other duties as assigned.

    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp.

    and any of its affiliates or subsidiaries.

    I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

    Hand and Stone Franchise Corp. does not accept, review or store my application.

    Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

    #J-18808-Ljbffr
  • Hand & Stone Corp

    Member Retention Specialist

    3 weeks ago

    Hand & Stone Corp Fort Lauderdale, United States

    Job Description · Job Description · Benefits: · 401(k) · Bonus based on performance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · The Membership Retention Specialist is responsible for ac ...

  • Medical Air Services Association Inc

    Member Retention Specialist

    3 weeks ago

    Medical Air Services Association Inc Fort Lauderdale, United States

    The Opportunity · Are you passionate about building lasting customer relationships and ensuring their satisfaction? Do you thrive in an environment where your communication skills and persistence make a difference? If so, we want you to join our dynamic team at MASA as a Member ...

  • Hand and Stone

    Member Retention Specialist

    2 weeks ago

    Hand and Stone Fort Lauderdale, United States

    Benefits:401(k) · Bonus based on performance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · The Membership Retention Specialist is responsible for activities related to strengthening customer ...

  • Hand & Stone Corp

    Member Retention Specialist

    4 days ago

    Hand & Stone Corp Fort Lauderdale, United States

    Benefits:* 401(k)* Bonus based on performance* Employee discounts* Flexible schedule* Health insurance* Opportunity for advancement* Training & development* Vision insuranceThe Membership Retention Specialist is responsible for activities related to strengthening customer relatio ...

  • Hand and Stone

    Member Retention Specialist

    3 weeks ago

    Hand and Stone Fort Lauderdale, United States

    Benefits:401(k)Bonus based on performanceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceThe Membership Retention Specialist is responsible for activities related to strengthening customer relationships through m ...

  • Hand & Stone - Fort Lauderdale

    Member Retention Specialist

    2 weeks ago

    Hand & Stone - Fort Lauderdale Fort Lauderdale, United States

    Job Description · Job DescriptionBenefits:401(k) · Bonus based on performance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · The Membership Retention Specialist is responsible for activities ...

  • Hand and Stone

    Member Retention Specialist

    3 weeks ago

    Hand and Stone Fort Lauderdale, United States

    Benefits: · 401(k) · Bonus based on performance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · The Membership Retention Specialist is responsible for activities related to strengthening cust ...

  • Medical Air Services Association Inc

    Member Retention Specialist

    4 days ago

    Medical Air Services Association Inc Fort Lauderdale, United States

    The Opportunity · Are you passionate about building lasting customer relationships and ensuring their satisfaction? Do you thrive in an environment where your communication skills and persistence make a difference? If so, we want you to join our dynamic team at MASA as a Member ...

  • The Health Insurance Guy LLC

    Customer Service Retention Specialist

    3 weeks ago

    The Health Insurance Guy LLC Fort Lauderdale, United States

    Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are ...

  • The Health Insurance Guy LLC

    Customer Service Retention Specialist

    3 weeks ago

    The Health Insurance Guy LLC Fort Lauderdale, United States

    · Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We a ...

  • The Health Insurance Guy LLC

    Customer Service Retention Specialist

    2 weeks ago

    The Health Insurance Guy LLC Fort Lauderdale, United States

    Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are ...

  • Poverello Center

    Participant Engagement and Retention Specialist

    2 weeks ago

    Poverello Center Wilton Manors, United States

    SUMMARY: The Participant Engagement and Retention Specialist works with people both in the community and among the program participants of the Poverello Center to identify and engage into care those who would benefit from the EXTRA Care Clinic Services, and those who would sponso ...

  • The Health Insurance Guy LLC

    Customer Service Retention Specialist

    2 weeks ago

    The Health Insurance Guy LLC Fort Lauderdale, United States

    Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are ...

  • The Health Insurance Guy LLC

    Customer Service Retention Specialist

    2 weeks ago

    The Health Insurance Guy LLC Fort Lauderdale, United States

    Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are ...

  • The Health Insurance Guy LLC

    Customer Service Retention Specialist

    2 weeks ago

    The Health Insurance Guy LLC Fort Lauderdale, United States

    Job Description · Job DescriptionSick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with u ...

  • Stericycle

    Retention Specialist Sales

    3 weeks ago

    Stericycle Deerfield, United States

    Title: Retention Specialist Sales · Requisition Id: 33390 · Job Function: Sales · Career Area: Sales & Marketing · Work Location: Bannockburn CORP) · About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions th ...

  • Mount Sinai Medical Center of Florida

    Retention & Adherence Specialist

    1 week ago

    Mount Sinai Medical Center of Florida Miami Beach, United States

    Project Management Support Analyst:PM Support Analysts are responsible for working with internal Project Managers and external New Development builders to plan and execute the timelines and tasks required to install the electrical infrastructure for new development communities.PM ...

  • Informa Markets

    Customer Success Specialist

    2 weeks ago

    Informa Markets Fort Lauderdale, United States

    **Company Description** · Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and se ...

  • Nova Southeastern University

    Temporary Payroll Specialist

    2 weeks ago

    Nova Southeastern University Fort Lauderdale, United States

    **Temporary Payroll Specialist**: · **Job Number**: 505699 · **Work Type**: Temporary · **Location**: Fort Lauderdale-Davie, Florida · **Department**: FOP-Payroll · **Categories**: Accounting, Finance, Budgeting, Auditing, Risk Management, & Payroll · **About Us**: · **We are exc ...

  • Platform Aerospace

    Inventory Specialist

    1 week ago

    Platform Aerospace Hollywood, United States

    **JOB TITLE: INVENTORY SPECIALIST** · **DEPARTMENT: OPERATIONS** · **REPORTS TO: DIRECTOR OF OPERATIONS** · **CLASSIFICATION: NON-EXEMPT** · **PRIMARY FUNCTION** · The Inventory Specialist is responsible for ensuring that the inventory attached to the Platform Aerospace and custo ...