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    Customer Service Retention Specialist - Fort Lauderdale, United States - The Health Insurance Guy LLC

    The Health Insurance Guy LLC
    The Health Insurance Guy LLC Fort Lauderdale, United States

    3 weeks ago

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    Description


    Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences.

    We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living.

    We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service Responsibilities:

    Consistently improve cancellation/retention rates and achieve cancellation/retention goals Superb listening skills with the ability to overcome customers' initial concerns and objections Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide Understanding and interpreting customer data CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call Influence customers to recognize the value of our policy.

    Educate the customer to understand the risks associated with canceling their policy Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms A deep understanding of the product or service being offered and the industry in which the company operates Resell the value of being an insurance policyholder Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary Communicate frequent customer suggestions to the team to troubleshoot Maintain customer accounts and update them with new account information as needed Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Create records of customer interactions and follow up to ensure all questions have been answered Qualifications: Previous experience working retention for companies like Comcast, AT&T, etc.

    we want to speak to you Retention/Sales experience of at least 2 years (preferred)

    Customer Service experience of at least 2 years (preferred) Strong sales savvy and persuasion skills Strong written and oral communication skills Talent for multitasking; typing while talking to customers Proficient with computers, strong keyboarding skills An aptitude for problem-solving and handling objections Strong background in call-center environment and sales-focused Attention to detail Compensation:
    $45,000 - $60,000

    Consistently improve cancellation/retention rates and achieve cancellation/retention goals Superb listening skills with the ability to overcome customers' initial concerns and objections Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide Understanding and interpreting customer data CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call Influence customers to recognize the value of our policy.

    Educate the customer to understand the risks associated with canceling their policy Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms A deep understanding of the product or service being offered and the industry in which the company operates Resell the value of being an insurance policyholder Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary Communicate frequent customer suggestions to the team to troubleshoot Maintain customer accounts and update them with new account information as needed Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Create records of customer interactions and follow up to ensure all questions have been answered#J-18808-Ljbffr
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