Patsy Keating

I am a learning & development director, with a passion for creating opportunities for development to optimize the application of learning in the workplace. I bring 21 training and HR certifications in areas such as leadership, sales & coaching.  I’m passionate about what I do because I make a difference.  

Innovative learning & development professional with a proven history of successfully implementing strategic initiatives, creating productive business partnerships, and providing value to employers. Twenty-Two current Training & HR certifications, such as Marshall Goldsmith Certified Stakeholder Centered Coaching and Emotional Intelligence from CLS. Bring new fresh strategies and business solutions presented to organizations.  Over 30 years as a Training professional with a high level of integrity, commitment and energy which provides the foundation for developing and implementing programs focused on achieving organizational goals.  

• Stakeholder Centered Coaching – Certified Coach, Marshall Goldsmith’s World Class Coaching Methodology
• Positive Intelligence – 6-week foundational course to increase positive behavioral change & positive thought- processes.   
• Emotional Intelligence Training – Certified Instructor:  PRADCO and Center for Leadership Studies 
• Dale Carnegie Courses - Certified instructor:  The Dale Carnegie Course, Strategic Presentation Workshop, 
• HR Compliance Certifications – Civil Treatment for Managers, Civil Treatment (Employment Learning Int’l),  Increasing Human Effectiveness (Edge Learning), Behavior-Based Interviewing (Learning Int’l), Focused Interviewing (Achieve Global) 
• Sales Training Certifications – Political Selling (Holden Corp.), Professional Selling Skills (Achieve Global), Negotiating to Yes (Wilson Learning), Producing Results With Others (Cahner’s Tracom)
• Leadership/Management Training Certifications – Technical Leadership Skills (Blessing/White), Leadership Series (Development Dimensions Int’l and Zenger/Miller), Leadership Series, Managing Yourself & Others, Meetings – Mining for Group Gold (LifeThrive), Business As Usual (Pritchett), Systematic Project Management  (Business Processes Inc.)
• Customer Service Certifications – Behavioral Styles Training (DISC), Quality Customer Service Skills (Achieve Global), Interpersonal Service Skills (Achieve Global)