- Creates claim files by entering initial loss report information into the TelePlus system.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.
- Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring "special handling" procedures are applied.
- Based on loss details, identifies complex damages and escalates claim.
- Responds to routine inquiries, directs other inquiries to appropriate parties.
- Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem.
- Keeps abreast of internal and external changes and developments.
- Assists in the training of new employees.
- Assists supervisor with various duties.
- Recommends new and/or improved procedures to improve efficiencies.
- Maintains a favorable and positive working relationship with internal and external sources.
- Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
- Participates in special projects and performs other duties as requested.
- High school diploma and a minimum of two years iexperience in an office environment.
- Strong customer service skills.
- Good personal computer skills/typing.
- Attention to detail.
- Experience in a call center or customer service role.
- Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
- Are Empowered to advance the company mission and take ownership of our individual career progression.
- Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
- Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
- Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
- Give Recognition, participating in an environment where people are rewarded for jobs well done.
- Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
- Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
- On-going training opportunities through every stage of your career
- Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
-
Call Center Agent
1 week ago
South Mountain Healthcare & Rehabilitation Center Chicago, United StatesWe are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent ma ...
-
Call Center Agent
1 week ago
Home City Ice Chicago, United States**Call Center Agent** · **Responsibilities will include**: · - Answer inbound customer calls and provide information as requested · - Enter customer requests for ice · - Enter new sales leads or customer issues to HCI Sales Department · - Effectively manage challenging customers ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesCall Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center, Agent, Customer ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesTo provide the highest level of customer service to members and to the public as it relates to the established procedures set forth by Advocate Health Care wellness program. Answer telephones, provide answers to routine questions, relay calls, and re Call Center, Agent, Customer ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United States**Call Center Agent** · **Job Details** · **Job Location** · Chicago, IL · **Remote Type** · Optional Work from Home · **Position Type** · Full Time · **Education Level** · High School/GED · **Salary Range** · $ $18.00 Hourly · **Travel Percentage** · None · **Job Shift** · Day · ...
-
Contact Center Agent
1 day ago
Oncourse Home Solutions Naperville, United States**Who We are** · Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they ...
-
Call Center Agent
1 week ago
Chicago Lighthouse Chicago, United StatesJob Details · Job Location: Chicago, IL · Position Type: Full Time · Education Level: High School/GED · Salary Range: $ $18.00 Hourly · Travel Percentage: None · Job Shift: Day · Job Category: Customer Service · Job Description · STATEMENT OF PURPOSE: Call Center Agent will be re ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesCall Center Agent · Job Details · Job Location · Chicago, IL · Remote Type · Optional Work from Home · Position Type · Full Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · J ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United States**Call Center Agent** · **Job Details** · **Job Location** · Chicago, IL · **Position Type** · Full-Time/Part-Time · **Education Level** · High School/GED · **Salary Range** · $ $18.00 Hourly · **Travel Percentage** · None · **Job Shift** · Day · **Job Category** · Customer Servi ...
-
Call Center Agent
20 hours ago
The Chicago Lighthouse Chicago, United StatesJob Details · Job Location · Chicago, IL · Remote Type · Optional Work from Home · Position Type · Full Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Job D ...
-
Call Center Agent
1 week ago
Illinois Dermatology Institute Oak Brook, United StatesWe want to find the people who not only love dermatology but who blend in well with the team-based and patient-focused culture that drives IDI's greatest successes each day. If you consider yourself an innovative team player with a patient-first mindset, we'd love to hear from yo ...
-
Call Center Agent
1 week ago
Feldco Windows, Siding and Doors Rosemont, United States**Customer Delight RepresentativeHours**: · - _**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · - _Mon Thru Fri from 8am to 5pm_ · - _**After the conclusion of training, the hours for this position will be**:_ · - Mon thru Thurs: 11:30 ...
-
Call Center Agent
2 weeks ago
Apex Ventures Palos Heights, IL, United States Freelance**Website** · BIP Services GmbH · **We are currently seeking Call Center Agents (m/f/d) for our clients in Berlin for inbound and/or outbound services (e.g. dietary supplements, telecommunications, magazines, online pharmacy, bookstore). Start your career in professional customer ...
-
Call Center Agent
2 days ago
Brand Avenue Chicago, United StatesJob Description · Job DescriptionDescriptionAbout the Role: · A Call Center Agent at Brand Avenue is responsible for handling inbound and outbound calls from customers, providing excellent service, and resolving inquiries or issues efficiently. This role serves as the primary poi ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesJob Details · Job Location · Chicago, IL · Position Type · Full-Time/Part-Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Job Description · STATEMENT OF PURPOS ...
-
Remote Call Center Agent
1 week ago
EnergyPal Chicago, United StatesThis is a remote position. · Remote Call Center Agent | Lead Qualifier | Solar Sales Development Representative | Junior Sales Rep | Solar Telemarketing Skilled · Job Opening: Solar Lead Qualifier | Hourly Sales Development Representative | Solar Telemarketing Skilled (Work from ...
-
Call Center Agent Service
2 weeks ago
Redwood Ventures Warrenville, IL, United States FreelanceARWA Personaldienstleistungen GmbH is a leading personnel service provider with a nationwide network of branches. · On behalf of our client, we are currently looking for motivated and dedicated employees as Call Center Agents Service (m/w/d) in **Chemnitz**, starting as soon as p ...
-
Call Center Agents NEEDED
1 day ago
Shirley Ryan AbilityLab Chicago, IL, United States Full timeYou'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advan ...
-
Remote Call Center Loan Agent
4 days ago
Reliable Technologies, Inc. Northbrook, United StatesWe are looking for a Remote Loan Agent that will be the liaison between our company and its potential customers. Reps are the voice of our company, they connect our customers with our lending affiliates, and make sure that they are provided the best service possible. Customers ha ...
-
Remote Bilingual Call Center Loan Agent
4 days ago
Reliable Technologies, Inc. Northbrook, United StatesWe are looking for a Bilingual Remote Loan Agent that will be the liaison between our company and its potential customers. Reps are the voice of our company, they help our customers through the loan process and make sure that they are provided the best service possible. Customers ...
Contact Center Agent I - Chicago, United States - Crawford & Company
Description
Excellence In Everything We Touch
Position Summary
Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Work from home opportunities will potentially be available.
Responsibilities
Requirements
Preferred:
About Us
Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses' needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.
As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.
At Crawford, we:
We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at
In addition to a competitive salary, Crawford offers you:
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.#LI-EC1