Remote Bilingual Call Center Loan Agent - Northbrook, United States - Reliable Technologies, Inc.

Reliable Technologies, Inc.

Verified Company

Northbrook, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for a Bilingual Remote Loan Agent that will be the liaison between our company and its potential customers.

Reps are the voice of our company, they help our customers through the loan process and make sure that they are provided the best service possible.

Customers have applied online and are assigned to you.

NO COLD CALLING All of your leads are prequalified customers looking for what you have to offer and ready to go.

Compensation:
$16.00 per hour + unlimited commission. Our reps average well over $26 per hour after commission.

Schedule Required:
Day shift only, full time.

Equipment:
We supply all equipment, you will only need to supply a reliable high speed internet connection. You will need space to use a complete dual monitor and desktop setup.

Responsibilities

Manage a high volume of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers' needs, provide accurate information, research every issue and provide solutions and/or alternatives
Assist our customers in collecting and sending in documents
Explain loan agreements and payment schedules
Assist customers with electronically signing loan documents
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team quotas and targets

Skills

Able to communicate clearly and effectively in both Spanish and English
Minimum 2 years of phone sales or finance experience required.
Previous high volume call experience required
Must be extremely comfortable with computers including multiple monitor setups
Excellent oral communication and active listening skills a must
Team oriented
Reliable and punctual
Selfmotivated, excellent time management skills when working from home
Must be receptive to feedback
Advanced problemsolving skills
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types

Pay:
$16.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Work from home

Compensation package:

Bonus opportunities
Uncapped commission

Schedule:

Day shift
Monday to Friday
No nights
No weekends

Application Question(s):

In order to be considered for this position, please briefly describe why you believe a high volume phone sales/ customer service position is a good fit for you.
In order to be considered for this position, please briefly describe how a full time work from home position would benefit you.
When can you start?

Experience: