- Adhere to the Privacy Act as it relates to the confidentiality of information released;
- Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;
- Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries
- Utilize a Tollway application that immediately processes credit card payments to accounts while
- Make recommendations according to customers needs. Ability to empathize with and prioritize
- All payments and adjustments must be posted to customers accounts in accordance with
- Gather data from customer and other resources as needed for problem-solving and communicate to
- Open, split and close customer I-PASS accounts in accordance with training guidelines;
- Navigate between three (3) or more systems and tools to assist and service customers;
- Will be required to complete program training, as warranted, and successfully implement that
- Any other duties as deemed necessary by supervisor.
- High School diploma or equivalent required;
- Must be able to speak English clearly and professionally;
- 1 to 2 years call center experience preferred;
- 1 to 2 years customer service experience required;
- Bilingual English/Spanish a plus;
- Must be able to type a minimum of 25 words per minute with at least 90% accuracy;
- Must have intermediate computer skills and the ability to navigate through multiple data screens;
- Must have excellent communication skills and be able to multi-task;
- Must pass all assessments or test associated with position.
- 10 days paid vacation
- 12 paid holidays
- 6 sick days accrued over the year, up to 16 days available to be accumulated
- Insurance Eligibility the 1st of the month after 30 days of employment
- Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
- Short/long term disability
- Life insurance 2x salary
- Employee recognition events
- Company matched 401(k) plan
- Reasonably priced delicious food options on site (except at Glenview location)
- Access to micro-kitchens
-
Call Center Agent
1 week ago
South Mountain Healthcare & Rehabilitation Center Chicago, United StatesWe are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent ma ...
-
Call Center Agent
1 week ago
Home City Ice Chicago, United States**Call Center Agent** · **Responsibilities will include**: · - Answer inbound customer calls and provide information as requested · - Enter customer requests for ice · - Enter new sales leads or customer issues to HCI Sales Department · - Effectively manage challenging customers ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesCall Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center, Agent, Customer ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesTo provide the highest level of customer service to members and to the public as it relates to the established procedures set forth by Advocate Health Care wellness program. Answer telephones, provide answers to routine questions, relay calls, and re Call Center, Agent, Customer ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United States**Call Center Agent** · **Job Details** · **Job Location** · Chicago, IL · **Remote Type** · Optional Work from Home · **Position Type** · Full Time · **Education Level** · High School/GED · **Salary Range** · $ $18.00 Hourly · **Travel Percentage** · None · **Job Shift** · Day · ...
-
Contact Center Agent
1 day ago
Oncourse Home Solutions Naperville, United States**Who We are** · Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesCall Center Agent · Job Details · Job Location · Chicago, IL · Remote Type · Optional Work from Home · Position Type · Full Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · J ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United States**Call Center Agent** · **Job Details** · **Job Location** · Chicago, IL · **Position Type** · Full-Time/Part-Time · **Education Level** · High School/GED · **Salary Range** · $ $18.00 Hourly · **Travel Percentage** · None · **Job Shift** · Day · **Job Category** · Customer Servi ...
-
Call Center Agent
19 hours ago
The Chicago Lighthouse Chicago, United StatesJob Details · Job Location · Chicago, IL · Remote Type · Optional Work from Home · Position Type · Full Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Job D ...
-
Call Center Agent
1 week ago
Illinois Dermatology Institute Oak Brook, United StatesWe want to find the people who not only love dermatology but who blend in well with the team-based and patient-focused culture that drives IDI's greatest successes each day. If you consider yourself an innovative team player with a patient-first mindset, we'd love to hear from yo ...
-
Call Center Agent
1 week ago
Feldco Windows, Siding and Doors Rosemont, United States**Customer Delight RepresentativeHours**: · - _**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · - _Mon Thru Fri from 8am to 5pm_ · - _**After the conclusion of training, the hours for this position will be**:_ · - Mon thru Thurs: 11:30 ...
-
Call Center Agent
2 weeks ago
Apex Ventures Palos Heights, IL, United States Freelance**Website** · BIP Services GmbH · **We are currently seeking Call Center Agents (m/f/d) for our clients in Berlin for inbound and/or outbound services (e.g. dietary supplements, telecommunications, magazines, online pharmacy, bookstore). Start your career in professional customer ...
-
Call Center Agent
2 days ago
Brand Avenue Chicago, United StatesJob Description · Job DescriptionDescriptionAbout the Role: · A Call Center Agent at Brand Avenue is responsible for handling inbound and outbound calls from customers, providing excellent service, and resolving inquiries or issues efficiently. This role serves as the primary poi ...
-
Call Center Agent
1 week ago
The Chicago Lighthouse Chicago, United StatesJob Details · Job Location · Chicago, IL · Position Type · Full-Time/Part-Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Job Description · STATEMENT OF PURPOS ...
-
Remote Call Center Agent
1 week ago
EnergyPal Chicago, United StatesThis is a remote position. · Remote Call Center Agent | Lead Qualifier | Solar Sales Development Representative | Junior Sales Rep | Solar Telemarketing Skilled · Job Opening: Solar Lead Qualifier | Hourly Sales Development Representative | Solar Telemarketing Skilled (Work from ...
-
Call Center Agent Service
2 weeks ago
Redwood Ventures Warrenville, IL, United States FreelanceARWA Personaldienstleistungen GmbH is a leading personnel service provider with a nationwide network of branches. · On behalf of our client, we are currently looking for motivated and dedicated employees as Call Center Agents Service (m/w/d) in **Chemnitz**, starting as soon as p ...
-
Contact Center Agent I
1 week ago
Crawford & Company Chicago, United StatesExcellence In Everything We Touch · Position Summary · Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Work from home opportunities will potentially be available. · Responsibilities · Creates claim files by en ...
-
Call Center Agents NEEDED
1 day ago
Shirley Ryan AbilityLab Chicago, IL, United States Full timeYou'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advan ...
-
Remote Call Center Loan Agent
4 days ago
Reliable Technologies, Inc. Northbrook, United StatesWe are looking for a Remote Loan Agent that will be the liaison between our company and its potential customers. Reps are the voice of our company, they connect our customers with our lending affiliates, and make sure that they are provided the best service possible. Customers ha ...
-
Remote Bilingual Call Center Loan Agent
4 days ago
Reliable Technologies, Inc. Northbrook, United StatesWe are looking for a Bilingual Remote Loan Agent that will be the liaison between our company and its potential customers. Reps are the voice of our company, they help our customers through the loan process and make sure that they are provided the best service possible. Customers ...
Call Center Agent - Chicago, United States - Chicago Lighthouse
Description
Job DetailsJob Location:
Chicago, IL
Position Type:
Full Time
Education Level:
High School/GED
Salary Range:
$ $18.00 Hourly
Travel Percentage:
None
Job Shift:
Day
Job Category:
Customer Service
Job Description
STATEMENT OF PURPOSE:
Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions.
Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
QUALIFICATIONS:
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws.
The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.
All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.