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Customer Service Representative
2 weeks ago
Hector Fabregas - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Account Representative
1 week ago
Tania Ramirez - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Office Representative
2 weeks ago
Adam Greene - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Telemarketer - State Farm Agent Team Member
1 week ago
Chad Radtke - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Customer Relations Representative
1 week ago
Ryan Williams - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Receptionist - State Farm Agent Team Member
1 week ago
Hector Fabregas - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Telemarketer - State Farm Agent Team Member
2 weeks ago
Mark Hanson - State Farm Agent Chicago, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
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Receptionist - State Farm Agent Team Member
1 week ago
Adam Greene - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Life Insurance Position
2 weeks ago
Adam Garcia - State Farm Agent Chicago, United StatesPosition Overview · State Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Adam Garcia - State Farm Agent, you will build and develop customer relationships within the community to ...
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Sales Agents
3 weeks ago
Illinois Health Agents Chicago, United StatesIllinois Health Agents specializes in serving individuals under and over 65 with life, health, supplemental as well as small businesses in Illinois. We offer insurance products from every highly rated carrier in Illinois and are not limited to only a handful of carriers like othe ...
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Office Manager
2 weeks ago
Chad Radtke - State Farm Agent Chicago, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
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Customer Service Representative
2 weeks ago
Kurt Mamon - State Farm Agent Chicago, United States**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through va ...
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Insurance and Financial Services Position
1 week ago
Michael Pattrick - State Farm Agent Chicago, United States**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow ...
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Real Estate Agent
2 weeks ago
Baird & Warner Chicago, United StatesWhen we say we're a people company, we mean it. We only invest in the best-in-class tools and award-winning innovative programs that focuses on your success. We make your first step toward a new career easier with flexible prelicensing courses taught by experienced professionals. ...
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Customer Service Manager
2 weeks ago
Jim Tom - State Farm Agent Chicago, United StatesMetro Chicago State Farm Insurance Agency is hiring an insurance licensed professional. · **BENEFITS**: · - Base comp and bonus · - Paid time off (personal time/holidays) · - Profit Sharing Plan · - Health prem allowance · - M-F 9-5 (no evenings/weekends) · - Training and profess ...
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Office Manager
2 weeks ago
Mike Matkowskyj - State Farm Agent Chicago, United States**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Mike Matkowskyj - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Far ...
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Account Representative
2 weeks ago
Kurt Mamon - State Farm Agent Chicago, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Office Representative
1 week ago
Michael Pattrick - State Farm Agent Chicago, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of office representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable custome ...
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Field Development Manager
1 week ago
Chubb Chicago, United StatesCombined Insurance, a Chubb Company, is seeking a Field Development Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals · **J ...
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Customer Relations Representative
1 week ago
Jim Tom - State Farm Agent Chicago, United StatesState Farm Agent on the north side of Chicago seeks an insurance customer relations agent assistant-team member to join their team. · **Benefits**: · - Base comp · - Incentive production bonus · - M-F 9-5 (no evenings or weekends) · - Paid time off · - Profit Sharing Plan · - Hea ...
Call Center Agents NEEDED - Chicago, IL, United States - Shirley Ryan AbilityLab
Description
You'll work in a truly inclusive environment where diversity and equity are championed through words and actions.You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.
The Call Center Representative will serve as the first point of contact for patients scheduling outpatient therapy and physician appointments.
During the scheduling phone calls, the outpatient services call center representative will be responsible for the management of the pre-registration data within the Cerner system.
In addition, the outpatient services call center representative will be responsible for triaging non-scheduling calls that come through the Center to the appropriate party.
The Call Center Representative will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Call Center Representative will demonstrate Shirley Ryan AbilityLab Core Attributes:
Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
The Call Center Representative will:
Communicates with patients and clinicians via the telephone to evaluates patient needs to determine appropriate care provider or manage appointments
Registers and schedules new patients for therapy and physician services based on orders received, consult outcome, urgency of care, and patient convenience to time and location.
Conducts appointment reminder calls to patients when designated by Call Center Manager.Responds to prescription refill/test result requests from the Outpatient Services Center, providing requested information.
Maintains the Allied Health Database in consultation with the various sites.
Maintains referring physician information, including licensure, governmental eligibility, and contact information in a centralized database.
Reports directly to the Director, Call Center
Associates Degree or Certificate in a Medical Administration Program is preferred
Minimum 1 year of experience in a health care field with a knowledge of health care systems. Previous call center experience preferred.
Working knowledge of medical terminology and insurance.
Proficiency in Microsoft applications:
intermediate level skills in the use of Outlook, Word, and Excel. Previous experience with Cerner Millennium preferred.
Application of a variety of moderately complex PC software and office equipment (multi-line phone, metrics board, etc.)
Effective verbal and writing communication skills in order to interview patients/customers and obtain pertinent medical and financial information.
Willing to work a flexible work schedule.
Bilingual - fluent in Spanish - A plus
Normal office environment with little or no exposure to dust or extreme temperature.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.