- Answer inbound calls from customers and provide assistance with inquiries, requests, or concerns.
- Make outbound calls to follow up with customers, confirm orders, or provide updates as needed.
- Listen actively to customer needs and concerns, and strive to resolve issues effectively and efficiently.
- Maintain accurate records of customer interactions and transactions in the company's database.
- Escalate complex issues to appropriate departments or supervisors for further resolution.
- Meet or exceed individual and team performance targets, including call handling metrics and customer satisfaction scores.
- Keep up-to-date with product knowledge, company policies, and procedures to provide accurate information to customers.
- High school diploma or equivalent.
- Previous experience in customer service or call center environment preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build rapport with customers.
- Problem-solving skills and ability to think quickly on your feet.
- Ability to work well in a fast-paced and dynamic environment.
- Proficiency in computer applications and software, including CRM systems.
- Competitive monthly salary with potential for performance-based bonuses.
- Opportunities for career advancement within the company.
- Ongoing training and development programs.
- Supportive work environment that fosters personal and professional growth.
- Health insurance and other benefits package available.
-
Call Center Agent
2 weeks ago
Chicago Lighthouse Chicago, United StatesJob Details · Job Location: Chicago, IL · Position Type: Full Time · Education Level: High School/GED · Salary Range: $ $18.00 Hourly · Travel Percentage: None · Job Shift: Day · Job Category: Customer Service · Job Description · STATEMENT OF PURPOSE: Call Center Agent will be re ...
-
Call Center Agent
4 weeks ago
The Chicago Lighthouse Chicago, United States**Call Center Agent** · **Job Details** · **Job Location** · Chicago, IL · **Remote Type** · Optional Work from Home · **Position Type** · Full Time · **Education Level** · High School/GED · **Salary Range** · $ $18.00 Hourly · **Travel Percentage** · None · **Job Shift** · Day · ...
-
Call Center Agent
2 weeks ago
Beacon Mobility Chicago, United StatesSCR Medical Transportation LLC · Embark on a rewarding career journey with us - a company proudly recognized as one of the Great Places to Work in · The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appro ...
-
Remote Call Center Agent
4 weeks ago
EnergyPal Chicago, United StatesThis is a remote position. · Remote Call Center Agent | Lead Qualifier | Solar Sales Development Representative | Junior Sales Rep | Solar Telemarketing Skilled · Job Opening: Solar Lead Qualifier | Hourly Sales Development Representative | Solar Telemarketing Skilled (Work from ...
-
Call Center Agents NEEDED
3 weeks ago
Shirley Ryan AbilityLab Chicago, IL, United States Full timeYou'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advan ...
-
Call Center Agent
3 weeks ago
The Chicago Lighthouse Chicago, United StatesJob Details · Job Location · Chicago, IL · Remote Type · Optional Work from Home · Position Type · Full Time · Education Level · High School/GED · Salary Range · $ $18.00 Hourly · Travel Percentage · None · Job Shift · Day · Job Category · Customer Service · Job D ...
-
Call Center Agent
3 days ago
South Mountain Healthcare & Rehabilitation Center Chicago, United StatesWe are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent ma ...
-
Call Center Customer Service Agent
1 week ago
Elevation Academy Chicago, United StatesJob Description · Job DescriptionPosition Title: Call Center Customer Service Agent · Location: Chicago, IL · Department: Customer Service · Employment Type: Full-time · Company Overview: · Elevation Academy is a premier personal coaching company dedicated to helping individuals ...
-
Call Center Agent
3 days ago
Home City Ice Chicago, United States**Call Center Agent** · **Responsibilities will include**: · - Answer inbound customer calls and provide information as requested · - Enter customer requests for ice · - Enter new sales leads or customer issues to HCI Sales Department · - Effectively manage challenging customers ...
-
Call Center Customer Service Agent
2 weeks ago
Elevation Academy Chicago, United States**Position Title**: Call Center Customer Service Agent · **Location**: Chicago, IL · **Department**: Customer Service · **Employment Type**: Full-time · **Company Overview**: · Elevation Academy is a premier personal coaching company dedicated to helping individuals achieve their ...
-
Contact Center Agent
1 week ago
College of American Pathologists Winnetka, United StatesWho we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating ...
-
Remote Call Center Agent
3 weeks ago
EnergyPal Elk Grove Village, United StatesJob Description · Job DescriptionThis is a remote position. · Remote Call Center Agent | Lead Qualifier | Solar Sales Development Representative | Junior Sales Rep | Solar Telemarketing Skilled · Job Opening: Solar Lead Qualifier | Hourly Sales Development Representative | Solar ...
-
Contact Center Agent
2 weeks ago
College of American Pathologists Winnetka, United StatesWho we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating ...
-
Call Center Agent
1 week ago
Apex Ventures Palos Heights, IL, United States Freelance**Website** · BIP Services GmbH · **We are currently seeking Call Center Agents (m/f/d) for our clients in Berlin for inbound and/or outbound services (e.g. dietary supplements, telecommunications, magazines, online pharmacy, bookstore). Start your career in professional customer ...
-
Call Center Agent
2 weeks ago
Careerbuilder-US Matteson, United StatesThe position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide d ...
-
Call Center Agent
6 days ago
Aston Carter Arlington Heights, United States Full timeDescription: · The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers. It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable. Consumer Care Agents are the voice of the company. Consum ...
-
Contact Center Agent
3 weeks ago
Oncourse Home Solutions Naperville, United States**Who We are** · Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they ...
-
Call Center Agent
2 weeks ago
Careerbuilder-us Matteson, United StatesThe position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide d ...
-
Call Center Agent
3 days ago
Illinois Dermatology Institute Oak Brook, United StatesWe want to find the people who not only love dermatology but who blend in well with the team-based and patient-focused culture that drives IDI's greatest successes each day. If you consider yourself an innovative team player with a patient-first mindset, we'd love to hear from yo ...
-
Call Center Agent
2 weeks ago
Feldco Windows, Siding and Doors Rosemont, United States**Customer Delight RepresentativeHours**: · - _**Employees in this role will be trained for their 1st two weeks on the following Shift**:_ · - _Mon Thru Fri from 8am to 5pm_ · - _**After the conclusion of training, the hours for this position will be**:_ · - Mon thru Thurs: 11:30 ...
Call Center Agent - Chicago, United States - Brand Avenue
Description
Job Description
Job DescriptionDescriptionAbout the Role:A Call Center Agent at Brand Avenue is responsible for handling inbound and outbound calls from customers, providing excellent service, and resolving inquiries or issues efficiently. This role serves as the primary point of contact between the company and its customers, ensuring positive experiences and promoting customer satisfaction.
Key Responsibilities
Responsibilities:
Skills, Knowledge and Expertise
Qualifications:
Benefits
Benefits: