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Customer Experience Coor
1 day ago
TJ Maxx Newark, United StatesStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...
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Customer Experience Associate
2 days ago
CREAM | Cannabis Retail, Delivery, and Lifestyle Jersey City, United States**Company Description** · Welcome to CREAM Dispensary, Downtown Jersey City's premier destination for premium cannabis products and education. CREAM is dedicated to educating customers, advocating for responsible consumption, and contributing positively to the local community. Ou ...
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Customer Experience Coordinator- Nights And
2 days ago
Marshalls Newark, United StatesAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages ...
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Customer Experience Data Analyst
23 hours ago
HealthFirst New York, United StatesAs part of the Customer Experience & Insights (CX&I) team, you will have the opportunity to shape how the business reports, understands and acts on our customer feedback. This position will identify and satisfy data needs, ensure data quality and integrity, and assist the creatio ...
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Main Store Customer Experience Host
1 day ago
The Exchange New York, United StatesResponsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed. · **Grade** · - 1 · **Job Tier** · - 0 · **Career Area** · - ...
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Customer Experience
2 days ago
Grant Thornton New York, United StatesThe goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is ...
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Customer Experience
4 days ago
Cogent Infotech Corp New York, United StatesKiehl's DMI CX & Education Consultant · Full-time hybrid schedule (3 days at office, 2 days remotely) · Profile RequiredExternal · 5 years of experience in-store and/or online customer experience · 3 years of experience learning content creation (digital and physical) · Projec ...
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Customer Experience
5 days ago
The Fountain Group New York, United StatesPay Rate: $34.04/Hour · Full-time hybrid schedule at NYC office (3 days at office, 2 days remotely) · Duration: 2 years · Qualifications: · Required: · 5 years of experience in-store and/or online customer experience · 3 years of experience learning content creation (digital ...
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Customer Experience
2 days ago
Etain LLC New York, United States**Customer Experience (CX) Coordinator** · Brewster, NY · Full-Time · Customer Experience (CX) Coordinator · **Position Description** · We are a rapidly expanding team looking for motivated individuals to help us grow and improve our customer experience workflow. The right c ...
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Customer Experience Manager
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Michaels Queens, United States Temps pleinStore - QUEENS-WOODSIDE, NYQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangem ...
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Customer Experience Agent
1 day ago
Ramp Business Corporation New York City, United StatesAbout Ramp · Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance tea ...
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Director of Customer Experience
2 days ago
Fair Harbor Clothing New York, United States**Director of Customer Experience** · New York, NY · Full-Time · Director of Customer Experience · At Fair Harbor, the customer always comes first. We truly believe that our customers are part of our family and we want to treat them as such with every interaction. As the Dire ...
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Customer Experience Associate
1 day ago
Nestig, Inc. New York, United States**Customer Experience Associate** · New York, New York / Customer Experience / Full Time Are you a **problem solver** with **strong communication skills** and a **desire to grow your career at a fast-growing startup**Nestig is a venture-backed baby brand, bringing thoughtful des ...
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Custom Experience Concierge
1 day ago
Dry Farm Wines, Inc. New York, United StatesYou must have experience in wine, and preferably natural wine Whats a Custom Experience Concierge? Glad you asked Its someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Member Service Concierge, Experience, Member Ser ...
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customer experience coordinator
5 days ago
T.J. Maxx , NJ, United StatesT.J. Maxx - 20 Court House S. Dennis Rd [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates on personalizing the customer experience while prom ...
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Customer Experience Specialist
1 day ago
Behavioral Health Services North New York, United StatesCustomer Experience Specialist Summary Title:Customer Experience SpecialistID:1205Location:2155 State Route 22B, Morrisonville, NYDepartment:Customer Experience Description 1205 · Customer Experience Specialist · BHSN has emerged as a leader in behavioral health services by com ...
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Customer Experience Associate
2 days ago
Creatively New York, United StatesCopy Link Customer Experience Associate Location New York Customer Experience Associate Description Loeffler Randall is seeking a Customer Experience Associate to join our team. The Loeffler Randall Customer Experience Associate will embody a positive customer centric attitude an ...
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Customer Experience Advocate
20 hours ago
Veterinary Emergency Group New York, United States**Customer Experience Advocate - South Brooklyn** · at Veterinary Emergency Group South Brooklyn, NY **WHO WE ARE** · Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and thei ...
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Customer Experience Advocate
1 day ago
mondaystaging New York, United States**Customer Experience Advocate** · Customer Success Full-time New York, US We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at building an amazing product and providing the best possible service t ...
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Customer Experience Associate
20 hours ago
Clare New York, United States Part time**Customer Experience Associate (Part Time) (Remote)** · Preferable Location: New York | Part Time **About the Role**: Were looking for a high-energy Customer Engagement Associate to join our team and provide exceptional support on the front lines with customers. In this role, y ...
Head of Customer Experience - New York, United States - Springdale Ventures
Description
Location **Head of Customer Experience**
Company Location New York, New York Senior Level Operations **Head of Customer Experience**
**About Hazel** Hazel is a line of luxe, innovative femme care for the ever-evolving woman. Were empowering her with elevated, ground-breaking products starting with a disposable brief for incontinence.
Legacy players control the market, so they have no incentive to innovate. They are still offering her a bulky, diaper-like solution. Were making her feel seen and understood with a disposable brief that's super-thin, powerfully absorbent, and looks and feels like a chic pair of underwear.
We embrace everything that comes with being a woman even leaks. We believe in talking about taboos and subverting stereotypes. Were here to make women feel less ashamed and alienated, and more like their empowered marvelous selves as they age.
**The Role** We are looking for a Head of Customer Experience to build and grow a best-in-class, and scalable CX Team, to strengthen and expand relationships with our customer base, and to drive the strategic priorities of the Customer Experience Team. You will play a pivotal role in putting in place and consistently improve the foundation that allows us to maintain a customer-first approach to our business and deliver on a persistently high NPS.
**What Youll Do**
Own overall CX performance, including meeting KPI goals, staffing, and management of customer channels and platform-tools
Proactively ensure that the voice of the customer is heard across the business to drive key business decisions and improvements
Build and manage weekly reporting and dashboards for CX
Work cross-functionally with DTC, Operations, and Marketing teams to identify high-impact projects to improve the customer journey from end-to-end
Maintain a clear, data-driven POV on staffing needs, and advocate for staffing adjustments as needed
Lead recruitment, interviews, hiring, onboarding and training as needed
Partner with stakeholders across the business to prepare for product launches, digital launches, campaigns, promotions, and other business updates
**Who You Are**
High performing CX manager with 6+ years of e-commerce experience
Familiar with CRM platforms (e.g., Shopify, Recharge, Delighted, etc.)
Efficient and clear communicator, written and verbal
Incredibly organized with your time, documents, calendar, and project planner
Comfortable in talking about any wellness-related topic
Experience scaling a team preferred
Willingness to jump in wherever needed; relentlessly resourceful; a creative problem-solver
**We Offer**
Competitive salary & equity packages
Flexible vacation policy and generous holiday observances
High-quality health insurance
Complex challenges way beyond your comfort zone
The opportunity to be part of a values-driven, hardworking, and diverse group of people who care about driving forward Hazels mission
**Our Commitment**
Hazel is an Equal Opportunity Employer that celebrates diversity by bringing together individuals with different backgrounds and points-of-view. We strive to create an inclusive culture where everyone feels valued, a sense of belonging, and can do their best work together.
Hazel provides equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth, and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Hazels commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.
We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.