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    E-commerce Fulfillment Assistant - New York, United States - Comme Des Garcons

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    Description
    Job Details

    Job Location
    Corporate Headquarters - New York, NY

    Salary Range
    $ $20.00

    Description

    Role Overview:

    We are seeking a skilled E-commerce Assistant to help support the success and growth across all E-commerce touchpoints - DSMNY ESHOP, CDG ESHOP, and Farfetch. This individual will also be responsible for providing white-glove customer service through providing a consistent, positive customer experience.

    Key Responsibilities
    • Provide excellent customer service for all E-commerce platforms
    • Responsible for all email and phone communication as customer service touch points
    • General website maintenance, including visual merchandising on the site, identifying no-stocks, and refreshing category pages
    • Coordinate with warehouse on incoming/outgoing logistics
    • Partner with Ecommerce team on weekly product launches
    • Partner with the store Concierge team to ensure consistent customer service message
    • Logistics management
    • Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely
    • Assist in E-commerce product launches, adhering to launch schedule and brand expectations
    Key Requirements & Skills:
    • Previous customer service experience delivering exceptional, white glove service
    • Excellent communication skills
    • Proficient in Microsoft Office suite, specifically Microsoft Excel
    • Fluent in English, additional language skills a plus
    • Familiarity with Zendesk, Magento, Shopify a plus
    • General knowledge of Adobe Photoshop a plus
    Core Competencies:
    • A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
    • Must be energetic and self-motivated. Willing to do whatever is required to get the job done
    • Decisive, structured, and organized, with a keen eye for detail
    • Performs as a team-player


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