- Provide excellent customer service for all E-commerce platforms
- Responsible for all email and phone communication as customer service touch points
- General website maintenance, including visual merchandising on the site, identifying no-stocks, and refreshing category pages
- Coordinate with warehouse on incoming/outgoing logistics
- Partner with Ecommerce team on weekly product launches
- Partner with the store Concierge team to ensure consistent customer service message
- Logistics management
- Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely
- Assist in E-commerce product launches, adhering to launch schedule and brand expectations
- Previous customer service experience delivering exceptional, white glove service
- Excellent communication skills
- Proficient in Microsoft Office suite, specifically Microsoft Excel
- Fluent in English, additional language skills a plus
- Familiarity with Zendesk, Magento, Shopify a plus
- General knowledge of Adobe Photoshop a plus
- A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
- Must be energetic and self-motivated. Willing to do whatever is required to get the job done
- Decisive, structured, and organized, with a keen eye for detail
- Performs as a team-player
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E-commerce Fulfillment Assistant - New York, United States - Comme Des Garcons
Description
Job DetailsJob Location
Corporate Headquarters - New York, NY
Salary Range
$ $20.00
Description
Role Overview:
We are seeking a skilled E-commerce Assistant to help support the success and growth across all E-commerce touchpoints - DSMNY ESHOP, CDG ESHOP, and Farfetch. This individual will also be responsible for providing white-glove customer service through providing a consistent, positive customer experience.
Key Responsibilities