Customer Care and Fulfillment Associate - New York, United States - United Nations Development Programme

United Nations Development Programme

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Background

Duties and Responsibilities
Under the supervision of the Brand and Marketing Specialist, and working closely with the E-commerce Operations Lead, the _
UNDP Shop Customer Care and Fulfillment Associate_ will:

Lead on customer care and customer management, ensuring quality of service delivery
Lead on the fulfillment of all orders received through the online platform including preparing shipment packages
Lead and advise the management on improvements to the order fulfillment process
Respond to user queries and manage customer relationships
Process returns, refunds and exchanges including ensuring timely follow up with customers
Support procurement and vendors management, and B2B order management.
Manage stock/inventory and maintain stock room, assist in conducting the annual physical inventory verification exercise, ensuring accuracy of records and location of property and subsequent managers' sign off
Ensure full compliance and adherence to UN/UNDP's rules, regulations, policies and strategies
Support the Ecommerce Operations Lead with projects;
Collaborate with the creative and marketing teams if/as needed;
Support knowledge building and sharing in the office, contributing and collaborating with other colleagues as needed;
Perform any other duties within the functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Note that due to the nature of the job, this position requires
full-time office presence. (Work schedule to be determined with supervisor).

This position is for six (6) months with possibility of extension.

Required Skills and Experience

Education:

Secondary education is required, or
University Degree in Communications, Operations, Marketing, Liberal Arts, Logistics, Political Studies, Business Administration, or equivalent field will be given due consideration, but it is not a requirement.

Experience:

A minimum of 7 years (with high school diploma) or 4 years (with bachelor's degree) of progressively responsible in shipping, customer service, logistics or stock management is required

Required skills and competencies:

Experience in the use of computers, office software packages (MS Word, Excel, etc.) and webbased management systems, and advanced knowledge of spreadsheet and database packages
Ability to move/lift heavy boxes (maximum x 50 lbs)

Desired additional competencies:

Familiarity with using Ecommerce platforms, i.e., Shopify
Demonstrated ability to make decisions that align with strategy, vision, and mission of the UNDP Shop
Experience in researching for new, innovative products
Demonstrated experience in clearly communicating the value of a product or service
Previous experience working with the United Nations is considered a plus
Experience with ecommerce, operations, and/or marketing is considered an asset

Required languages at the working level:

Fluency in written and spoken English.
Working knowledge of another UN language is considered a plus.

Travel:

Travel is not envisaged for this NPSA contract

The following documents shall be required from the applicants

Disclaimer

Applicants need to be legally able to work in the US.
===

Pay:
From $4,000.00 per month

Benefits: