Jobs
>
Grand Rapids

    Customer Service 1 - Kent, United States - ASSA ABLOY

    ASSA ABLOY
    ASSA ABLOY Kent, United States

    1 week ago

    Default job background
    Description

    Career Opportunities: Customer Service

    Requisition ID Posted - AADG, Inc - ASSA ABLOY Door Group - Kent, WA (72nd Ave So) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - No Travel Required

    ? Job Description Print Preview

    Are you looking for an opportunity to utilize your customer service background while working for a global industry leader?

    If you answered yes, then you should check out ASSA ABLOY.

    We are the global leader in door opening solutions, dedicated to helping our customers needs for security, safety and convenience. Come see who we are at:

    What would you do as our Customer Service Representative?

    We have an exciting opportunity to join our Northwest Service Center based in Kent, Washington. This individual will act as the front-line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.

    You would also:

    + Process orders and handle customer inquiries

    + Work to provide quick resolutions to customer queries and situations

    + Help to assess and research customer issues and resolve them in a timely manner

    + Provide general and technical information, as requested by the customers

    + Communicate with customers on discrepancies and/or delivery conflicts

    + Participate in estimating, shop seminars and sales functions including after hour functions

    + Participate in a safe and harmonious working environment

    + Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

    + Other projects and assignments, as needed

    The Skills and Experience you need:

    + High School Diploma/GED required

    + Bachelors in Business, Engineering or related area of study preferred

    + Minimum of 2 years of Customer Service experience

    + Previous Customer Service experience in a specialized technical industry or environment preferred

    + Pricing knowledge / experience helpful

    + Excellent verbal / written communication and organizational skills

    + Ability to work effectively and positively in a team environment

    + Proficient computer skills with knowledge of Microsoft preferred

    + Effective e-mail and telephone communication skills

    + Knowledge of ERP systems and shipping software a plus

    + This role requires someone who is self-motivated, self-regulating and able to meet job expectations with minimal supervision

    Compensation

    $24 to $27 per hour, depending on experience.

    Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to; the individuals experience, knowledge, skills, and qualifications.

    What we offer

    We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us heres what we have to offer:

    + Learning and career development opportunities, whether its online learning, management training or enhancing your skills.

    + A competitive salary and incentive schemes.

    + Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance

    + Employee Assistance Program

    + Vacation Paid Time Off

    + Coverage under State Sick Leave

    + Paid Holidays

    + Tuition Reimbursement

    + 401K with Employer Match after 1 year of service

    + Employee discounts on many of our products

    We review applications regularly, so dont wait

    We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

    To make sure your personal data is safe, we dont look at any applications sent by email or post.

    Lets create a safer and more open world - together

    AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

    #LI-SM1

    We are the ASSA ABLOY Group

    Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

    As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

    As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

  • Mark Maker

    Customer Service Representative

    4 days ago

    Mark Maker Grand Rapids, United States

    Responsibilities: · - Answer incoming calls and respond to customer inquiries in a professional and timely manner · - Assist customers with product information, pricing, and order placement · - Resolve customer complaints or issues with patience and empathy · - Communicate effect ...

  • Compassion Inc

    Cashier/customer Service

    1 week ago

    Compassion Inc Grand Rapids, United States

    As a Cashier, you will interact with customers and provide quality customer service. Quality customer service creates a positive and lasting impact on our customers. We have Part Time or Full Time cashier position(s) open. Cashiers must have open availability and reliable transpo ...

  • Sheldon Cleaners

    Customer Service Representative

    6 days ago

    Sheldon Cleaners Grand Rapids, United States

    Sheldon Cleaners is looking for customer service representatives with the following traits/skills: · - Greeting and assisting customers by creating a welcoming and energetic atmosphere. · - Building relationships and customer connections through positive, memorable interactions a ...

  • USSC Acquisition Corp.

    Customer Service Representative

    4 days ago

    USSC Acquisition Corp. Grand Rapids, United States

    : · United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to ...

  • Keynote Business Solutions

    Customer Service Representative

    1 day ago

    Keynote Business Solutions Grand Rapids, United States

    Job Overview: · We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, attenti ...

  • Gordon Water Systems

    Customer Service Representative

    1 day ago

    Gordon Water Systems Grand Rapids, United States

    A day as a Customer Service Representative will be varied and unpredictable: Customers, Managers, Drivers, and Technicians have different needs and appreciate your immediate attention. Your timely involvement will make a difference in their lives · You are the first voice a custo ...

  • Corewell Health

    Director, Customer Service

    1 week ago

    Corewell Health Grand Rapids, United States

    Job Summary - **Director, Customer Service** · The Director, Customer Care Center leads a consolidated call center (member and provider teams) in planning and implementing business critical strategic initiatives and operational tactics to enhance the customer experience. This pos ...

  • Northpointe Bank

    Customer Service Representative

    5 days ago

    Northpointe Bank Grand Rapids, United States

    **_The POWER of a CAREER_** Northpointe Bank is seeking a detail oriented, customer service minded individual to join our team as a **_Customer Service Representative_**. This position requires an individual who has the desire to make a difference within the organization. An exce ...

  • The UPS Store

    Customer Service Representative

    4 days ago

    The UPS Store Grand Rapids, United States

    Weekly Pay (Direct Deposit) · Salary : From $15.00 Per Hour · This job involves contact with a variety of customers who could have mailbox agreements, packages to ship, printing projects or be in need · of one of our many other services. You will be expected to effectively uncove ...

  • Skytron LLC

    Customer Service Representative

    1 week ago

    Skytron LLC Grand Rapids, United States

    Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market When you work for Skytron, you get so much more than a job, including: · - Hybrid work arrangement · - Comprehensive benefits package, beginning day one · - Annual Pool ...

  • LasikPlus/TLC/LVI

    Customer Service Representative

    6 days ago

    LasikPlus/TLC/LVI Grand Rapids, United States

    **We are Growing Join us at LasikPlus, LVI & TLC** · Are you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in ...

  • Neptune Enterprises

    Employee in Customer Service

    2 weeks ago

    Neptune Enterprises Kent City, MI, United States Freelance

    **At MCM World, you get your chance.** · **Fun, responsibility, and career - these values represent our company. We value the development of our employees, because only as a team can we grow together.** · **We are looking for employees in customer service (m/f/d) for our location ...

  • Red Cedar Insurance Agency

    Insurance Customer Service Representative

    12 hours ago

    Red Cedar Insurance Agency Grand Rapids, United States

    Commercial insurance agency is seeking a part-time customer service representative to join our team. · **Location**: HYBRID 2 days per week work at home and 2 days in Office**: · - **Grand Rapids, MI, with Fridays off. · **Weekly Work Schedule**: 8a-5p or 9a-6p Monday - Thursday. ...

  • Mister Car Wash

    Customer Service Team Member

    1 day ago

    Mister Car Wash Grand Rapids, United States

    Working at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Customer Service Team Member · Starting at $15 ...

  • Cascade Enterprises

    Customer Service Center Clerk

    2 weeks ago

    Cascade Enterprises East Grand Rapids, MI, United States Freelance

    **Customer Service Center Personnel Recruitment Specialist (m/f/d) in East Grand Rapids, MI**: · We are currently seeking YOU as a Customer Service Center Personnel Recruitment Specialist (m/f/d) for direct personnel recruitment. · **About us**: · We reliably support you in your ...

  • Avflight

    Part Time Customer Service Representative

    12 hours ago

    Avflight Grand Rapids, United States Part time

    **Location**: Grand Rapids, MI · **Employment Type**: Part Time - 2nd Shift. · **General Purpose of Job**: · The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large busines ...

  • Goldfish Swim School - Grand Rapids

    Weekend Front Desk Customer Service Representative

    3 days ago

    Goldfish Swim School - Grand Rapids Grand Rapids, United States

    Smileit's a small action that makes a big difference · We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN We desire to maintain a "get it" mentality, a "want it" attitude and the "capacity" to learn and grow pro ...

  • VanAndel Propane

    Customer Service

    6 days ago

    VanAndel Propane Ravenna, United States

    Van Andel Propane, a family owned business, has an opening in our Ravenna office. · Job duties include: Answering phone, taking orders for delivery of propane or scheduling new service for customers, filling small propane tanks, taking payments for walk in customers and general c ...

  • Graebel Companies

    Customer Service

    5 days ago

    Graebel Companies Kent, United States

    Customer Service / Relocation Consultant (Rental) · Tracking Code Job Description · Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, then our relocation ...

  • Graebel Companies

    Customer Service

    1 week ago

    Graebel Companies Kent, United States

    Customer Service / Relocation Associate · Tracking Code Job Description · Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, our relocation division works ...