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    HVAC Senior Account Manager - Phoenix, United States - CoolSys - Refrigeration and HVAC Systems

    CoolSys - Refrigeration and HVAC Systems
    CoolSys - Refrigeration and HVAC Systems Phoenix, United States

    1 week ago

    Default job background
    Description
    assigned group of customers.

    Day to day activities will include building relationships with facility managers and directors, responding to customer inquiries via phone and email, service proposal review and submission and correspondence with internal teams.

    You will also provide and demonstrate a high level of professionalism and accuracy to ensure the best experience for our customers.


    Pay Range:
    $65k-$75k

    Responsibilities:
    Interact with customers to build relationships and trust, act as a customer advocate, and resolve all customer issues
    Be the point of contact to an assigned group of accounts and facilitate the interaction between the facility managers and service teams
    Monitor and maintain the service level agreements with our customers
    Respond to customer and facility manager requests for information and work order updates
    Perform customer outreach and follow-up with designated accounts
    Utilize internal data to identify customer trends and potential growth opportunities
    Actively run client progress reports and assist in identifying areas of improvement
    Review, edit and transmit all proposals and follow up with approvals
    Meet all required measurables

    Requirements:
    5 years customer service or account management
    HVAC industry experience required
    Solid working knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn new systems
    Professional client interactions
    Self-Starter with a positive attitude
    Detail oriented and organized with solid time management skills
    Punctual, efficient, and flexible
    Ability to work in a fast-paced environment
    Able to work from 8:00am - 5pm Monday- Friday
    Today, 22 different companies make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth
    Connect with us on Facebookand Twitter.
    Coolsys is an EEO/AA Employer.

    All qualified individuals - Including all ages, colors, disabilities, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

    Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) arerequiredfor all positions.

    Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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