Store Manager - Los Angeles, United States - The North Face

The North Face Los Angeles, United States

3 weeks ago

Description

Store Manager

As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities as the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand's purpose and values. Additionally, you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed.

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 years we've lived by our "true north," the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

As we enter our sixth decade, we pledge to:
Empower exploration and the thrill of the unknown for as many people as possible.
Protect the places where we live, play, and operate.
Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

How You Will Make a Difference:

Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
Maintain store inventory through proper shipping and receiving procedures.
Select, hire and develop a high performing team
Build an active talent community and network
Responsible for development of staff:
Actively communicate and maintain succession plans for staff
Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

3+ years of multi-unit leadership or store management experience
People and performance management experience
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Demonstrated ability to meet and exceed sales and profit results
Proven ability to meet business goals by driving results through store team
Ability to plan and drive results while balancing shifting priorities
Excellent verbal and written communication skills
Ability to build, lead and manage a high performing team
Excellent decision making ability in a fast-paced environment
Able to meet performance expectations
Detail orientated and excellent organization skills
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability in leading the delivery of a high level of customer service in a retail environment

Preferred

High volume/high complexity retail experience
Associate Degree (AA) or equivalent from two-year college or technical school Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales

Physical

Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Use ladders for visual merchandising, light adjustments, and window banner placement
Travel (less than 10% of time)

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What's In It for You

We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package. Go to and click on "Looking to Join VF?" to learn more.

NEVER STOP EXPLORINGTM

Our Parent Company, VF Corporation

VF is one of the world's largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at

We just have one question. Are you in?

Hiring Range:
$71,760.00 USD - $89,700.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

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