Floral Store Manager - Los Angeles, United States - The Bouqs Company

Description

The Floral Store Manager contributes to The Bouqs' mission of revolutionizing the way we commemorate life's moments by coordinating and directing the successful, efficient, and profitable operation of the store in order to achieve The Bouqs Retail business objectives.

This position requires strong interpersonal and communications skills, business acumen, and an entrepreneurial spirit that exercises creative and resourceful decision making and independent judgement to affect business in impactful ways and ensure the store operates in the best interest of the company while maximizing potential.

The Floral Store Manager reports directly to the VP Retail, with key relationships to the Retail Corporate Team. The Floral Store Manager manages the entire store's staff and provides thoughtful leadership to each employee.

The Floral Shop Manager works with each employee to achieve goals and serves as an advocate on behalf of the needs of the store in all HQ communications and functions that impact the store.

Responsibilities:

• Manage all operational aspects of the store; sales, clienteling, cashiering, visual standards and inventory operations
• Oversee the retail store team interviewing, onboarding, and training processes for new hires, as well as managing the store's succession planning and identifying, recognizing, and developing employees
• Showcase knowledge and understanding of the Bouqs Brand, brand history, product and cross channel offerings
• Drive plans to exceed daily, weekly, monthly and annual sales targets and key performance indicator (KPI) goals
• Communicate goals and strategies to all team members, ensuring accountability for meeting productivity expectations
• Elevate the customer service experience within the store, ensuring that all customer grievances are addressed promptly and in alignment with company policies and that team members are coached on and supported on issue resolution
• Communicate company directives, policies, and guidelines in a clear, positive, and effective manner to ensure they are understood
• Ensure the timely execution of all merchandising and visual initiatives according to HQ direction
• Provide feedback to the Corporate Retail Team regarding merchandising needs of the store based on trends and market analysis
• Ensure all operational tools and requirements necessary to open and close the store are available and these duties are performed accurately each day
• Maintain inventory and the timely completion of all inventory related tasks, procedures, and operations
• Act as a liaison representing The Bouqs within the community

Qualifications:

• 3 years of experience in a retail setting, 2 years within leadership roles
• Open availability
• Able to work at least 40 hours per week including early mornings and evenings, including Vacation Blackout Policy dates such as all weekend days in December
• Strong written and verbal communication and leadership skills
• Knowledgeable with retail systems and a strong understanding of retail math and KPIs
• Engage and motivate teams, and to work collaboratively with colleagues
• Flexibility and experience in managing multiple strategic and operational business functions
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.).
• Knowledge of and/or able to work with live floral product
• Ability to lift up to lift/move 30 lbs. and climb a ladder up to 8 ft.

Compensation & Perks:

• Competitive Base Salary Range of $70, $80,000.00 USD + Bonus Eligible
• Health, Dental & Vision with 100% employee coverage
• 401k match
• Discounts on The World's Best Flowers (obviously)

About The Bouqs:

Our mission here at The Bouqs is to revolutionize the way we commemorate life's moments by connecting people to beautifully designed flowers and the responsible partners who create them.

Grounded in transparency, responsibility, and simplicity, we create genuine moments of emotional connection for our customers, build meaningful relationships with like-minded farmers and florists while empowering them to thrive, and eliminate unnecessary waste along the way.

Founded in 2012, The Bouqs is a venture-backed online floral retailer that delivers flowers fresh from eco-friendly, sustainable farms to doorsteps nationwide.

Headquartered in Marina Del Rey, CA, The Bouqs connects farms and a curated network of artisan florists directly to consumers and disrupts the traditional supply chain by eliminating overhead costs like warehouses, importers, distributors, auctioneers and more.

In turn, this model enables a superior product and redefines the experience and economics for both consumers and producers alike.

The Bouqs is an Equal Opportunity Employer