Store Manager - Beverly, United States - Pet Supplies Plus
Description
Do you understand that cats and dogs are more than just pets - they're cherished members of your family?
We are looking for leaders, not "bosses." Whether you're managing the store or taking care of customers, your love for pets & mentoring shows as you lead by example.
Store Team Leader at Wag N Wash, you're pawsitively passionate about people and their pets.
Providing exceptional, neighborly service at every opportunity during your work day, you will:
- lead your store team by example - including, but definitely not limited to, being the first one on the floor to play with a neighbor's new puppy
- recognize the director of your local cat shelter at the register and volunteer to host the next adoption event
- analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
- create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood
all while engaging with neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome
Store Team Leader key responsibilities include:
- Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors.
- Achieving strong store audit and neighbor engagement scores which promote our brand.
- Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget.
- Ensuring weekly work schedules are created to maximize productivity and engagement.
- Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals.
- Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store.
- Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
- Connecting with community organizations to partner on events and marketing opportunities.
- 2+ years' experience leading retail teams.
- Bachelor's degree or equivalent work experience. High school diploma/GED required.
- Microsoft Office knowledge is a must, as well as good communication skills.
- Ability to operate all equipment, including a forklift, to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy).
- Ability to work flexible schedules, have reliable transportation, must pass a drug screening and be 18 years of age or older.
Benefits:
- 401(k) matching
- Flexible schedule
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Experience:
- Retail management: 1 year (preferred)
Ability to Commute:
- Beverly, MA preferred)
Work Location:
In person
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