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Customer Service - Portland, United States - Lazydays
Description
** Customer Service - Parts**
**Job Category****:** Parts - Sales Roles **Requisition Number****:** PARTS003057 Showing 1 location **Job Details**
**Description**
Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.
Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
**SUMMARY:**
This position is responsible for providing support to internal customers on parts and accessories requiring an elevated level of expertise, estimates and/or installation. The Internal Parts Specialist role is designed to increase parts and accessories sales by effectively working together with internal customers.
Professionally assist internal customers in providing information and estimates on parts and accessories
Be available and mobile to assist internal/external customers throughout the dealership, making it a seamless experience for the customer.
Work directly with service department to dispatch incoming parts to technicians for work orders
Follow up with customers in a timely manner
Research pricing and availability of parts and billing customer for parts and accessories.
Receive part requests and verify information.
Verify orders and shipments, and follow through to ensure proper accounting of parts.
Maintain communication with customer and vendor source, and track shipping and installation of product.
Pull parts from warehouse as needed
Prepare required reports.
Perform ongoing warehouse parts inventory
Attend all company required meetings and training.
Additional responsibilities as requested or required.
**QUALIFICATIONS AND EXPERIENCE:**
Previous RV/auto parts experience preferred.
Must have excellent customer service and communication skills, both verbal and written.
Basic Accounting skills.
Computer proficiency: Word, Excel, Outlook
Ability to speak, read, write and comprehend English
**EDUCATION:**
High school diploma or equivalent
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
