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customer service - Portland, United States - Floform
Description
** CUSTOMER SERVICE / PROJECT COORDINATOR**
Customer Service Portland, Oregon
**Description**
*Position at FloForm Countertops*
With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.
**Required immediately, our LOCAL BEAVERTON BRANCH is seeking a FULL TIME CUSTOMER SERVICE REP**
**Desired Skills & Experience:**
High School Diploma with 1 2 years customer service experience in similar industry
1-2 years estimating blue print, and completing measurements
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Ability to solve problems as they arise
Strong understanding of measurements and fractions
**Duties and Responsibilities:**
Inputs orders/quotes into the computer system and confirms availability of product
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.
Responds to inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Ensures that orders are put into production on time to meet pickup and delivery schedules
May handle warranty and service issues as they arise
Other duties as assigned
**FLOFORM is proud to offer the successful candidate:**
***Competitive wage starting at $20/hr DOE***
Medical/RX/Dental/Vision benefits/PTO
Company paid Life/ADD insurance
Company paid EAP plan
Medical and Dependent FSA plan
Opportunity to participate in the company 401k plan
FLOFORM Counter-tops offers a positive and fun working environment that rewards those who share in our mission: ***To consistently provide our Customers the best counter-top purchasing experience available*.**
Should this opportunity be of interest to you, contact us today **Submit a resume online,****or call TOLL FREE ** .
We are an Equal Opportunity Employer
Apply Later **Share**
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