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    Senior Customer Service Representative - New York, United States - Wolters Kluwer

    Wolters Kluwer
    Wolters Kluwer New York, United States

    3 weeks ago

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    Description

    We are seeking an experienced client service specialist to achieve the organizations overall objectives. This position will include handling large complex state filing requests/projects, working closely with our mid-size as well as larger clients to talk through any filing requests they may have relating to their business needs. As well as working closely with each state department in order to fulfill any and all filings requests.

    **ESSENTIAL DUTIES AND RESPONSIBILITIES:**

    Assist with all state filings, including Conversions, Mergers, and complex multi-state projects

    Service team point person for any new orders brought in from Sales Dept.

    Ability to act a training resource for new hires

    Handles making daily calls to various state offices relating to necessary filings

    Handles daily order volume overflow relating to UCC requests

    Handles daily order volume relating to Corporate Service requests

    Handles answering and transferring daily phones calls to the correct departments

    **OTHER DUTIES:**

    Other duties as assigned by manager

    **JOB QUALIFICATIONS:**

    Education: College Degree or Equivalent Work Experience.

    Experience: 5 or more years Customer Service Experience. Preferably in the Legal Services Industry or equivalent.

    **Other Knowledge, Skills, Abilities or Certifications:**

    MS Office Suite Customer Service Excellent Organization Skills Project Management Problem Solving Ability to Multitask

    **TRAVEL REQUIREMENTS:** None

    **PHYSICAL DEMANDS**: Normal Office Environment

    location2 Locations**The Power of Purpose**

    Wolters Kluwer reported 2020 annual revenues of 4.6 billion, employs over 19,000 people worldwide and maintains operations in over 40 countries. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

    For more information about our solutions and organization, visit , follow us on , , and .

    **U.S. COVID-19 Vaccination Requirements**

    In order to help ensure a healthy and safe workplace for our employees, contingent workers and visitors, Wolters Kluwer currently requires all US employees to be fully vaccinated against COVID-19. Candidates will be required to provide sufficient proof of full vaccination in order to be eligible for employment. Wolters Kluwer will consider all requests for reasonable accommodation for this requirement based on disability and/or sincerely held religious belief and will decide on an individualized basis whether an accommodation can be granted.

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